Patient portals and medical records

Dell Children's provides you with easy access to your child’s patient portal and request medical records.

Lady looking at tablet computer

Patient portal access at Dell Children's

Sign up for a patient portal account

Dell Children's has two different portals: one is for your hospital visit information, and the other contains information from office visits with your doctor.

  • To sign up for a portal for your hospital visits, go to any registration desk at Dell Children's. After providing your basic information, you will receive an email with an activation link. Follow the prompts to complete the sign-up process.
  • To sign up for a portal for your doctor office visits, ask to fill out an application form when you are at your Dell Children's Medical Group doctor’s office. It only takes a few minutes and four simple steps to set up your personal patient portal, available anytime 24 hours a day, from your computer, tablet or mobile device!

If you would like to talk to someone about patient portal access, please call 512-324-1490


Medical records

If you would like to contact someone to get a copy of your medical records, and patient portal access is not your preferred option, please click the button below to get started


Frequently asked questions

Can anyone sign up for access to their patient portal? In most states, you must be 18 years of age or older to sign up for a patient portal. Some states allow patient portal access at age 13. Please talk with your child's provider to discuss the options for patient portal access for your child.

Can I enroll my child for their patient portal? Laws vary by state. In some states, you may sign up for access to your child’s information if they are under 13. Once they reach age 13, a child can give “proxy” access to another adult. Once a person turns 18, they need to register for their own account by talking to their healthcare provider. Other states do not allow parents to sign up for a portal for their child. Please talk with your child's provider to discuss the options for patient portal access for your child in your state.

Will my child's information be kept confidential? Like your paper-based record, your EHR is protected by the Health Insurance Portability and Accountability Act (HIPAA). Your privacy is very important to us. Rest assured your health information is always kept confidential.

Can I share my password with a family member so that he/she doesn’t need to sign up for proxy access? This isn’t recommended. Each person should have his or her own account. That way, you will always have the choice in the future to stop sharing your information with another person.