Ascension received notice from a third party - Scharnhorst Ast Kennard Griffin (“SAKG”) - of a security incident that impacted Ascension information. Importantly, this incident did not involve Ascension systems, networks, or electronic health records. On August 1, 2024, SAKG became aware of suspicious activity within its environments and launched an investigation into the nature and scope of the activity with the assistance of third-party forensic specialists. SAKG also notified law enforcement. The investigation determined that certain information was viewed or taken by an unauthorized actor between July 17, 2024 and August 6, 2024. SAKG notified Ascension of impacted individuals on February 14, 2025.

The following types of information were impacted: name, phone number, date of birth, date of death, Social Security number, driver’s license or state identification card, race, and medical treatment related information including dates of services, condition, history, procedure information, provider name, test or vaccine information, lab results, prescription information health insurance name and identification number, and other identifiers such as medical record number and patient account number. Not everyone had all types of information affected.

SAKG is not aware of any attempted or actual misuse of the information, or that the information was used to commit identity theft or fraud, but is providing credit monitoring and identity theft protection services at no cost to the individual. SAKG is also reminding individuals to remain vigilant against incidents of identity theft and fraud by reviewing account statements and monitoring free credit reports for suspicious activity and to detect errors. SAKG is also reviewing existing security policies and have implemented additional cybersecurity measures to further protect against similar events moving forward. 

SAKG has set up a dedicated assistance line to answer questions. If you have additional questions, please call 1-800-939-4170 from 9:00 a.m. to 5:00 p.m. Central time, Monday through Friday, excluding major U.S. holidays. You may also write to SAKG at 1100 Walnut Street, Suite 1950, Kansas City, Missouri 64106.

We received notice from Access Telecare, a third-party business partner who provides telehealth services to Ascension Seton (Texas), of a security incident affecting their systems. Importantly, this incident did not involve Ascension systems, networks, or electronic health records. Additional information is available on Access TeleCare’s website at: https://accesstelecare.com/notice-of-data-privacy-event/. Access TeleCare has established a dedicated assistance line at 1-833-799-4431, available Monday through Friday from 8 a.m. to 8 p.m. Eastern time.

We received notice from Restorix Health, Inc. (“Restorix”) - a third-party business partner that provides wound care management services to certain hospitals at Ascension (Ascension Michigan, Ascension St. Vincent’s Riverside, and Ascension St. Agnes) of a security incident affecting their systems. Importantly, this incident did not involve Ascension systems, networks, or electronic health records. Additional information is available on Restorix’s website at:https://restorixhealth.com/wp-content/uploads/2025/02/Notice-of-Security-Incident.pdf

Restorix has established a dedicated call center to offer additional resources and information to people who believe they may have been affected by this incident. The call center’s number is: 1-833-799-4480, available Monday through Friday, 9 a.m. to 9 p.m. Eastern Time.

We received notice from Change Healthcare (CHC) - a third-party business partner that provides services to Ascension - of a security incident affecting their systems. Importantly, this incident did not involve Ascension systems, networks, or electronic health records. You can read more about this incident on Change Healthcare’s website here: https://www.changehealthcare.com/hipaa-substitute-notice.html

CHC has established a dedicated call center to offer additional resources and information to people who believe they may have been affected by this incident. Individuals can visit changecybersupport.com for more information and details on these resources or call the toll-free call center, which also includes trained clinicians to provide support services. The call center’s number is: 1-866-262-5342, available Monday through Friday, 8 a.m. to 8 p.m. CT. Individuals can also sign up for free credit monitoring and avoid possible wait times by visiting: https://app.idx.us/en-US/account-creation/2E49GM5TZ.