Complex care at Dell Children’s
Children with complex medical conditions need specialists who understand how these conditions affect their everyday health and wellness. Pediatric specialists at Dell Children's - Comprehensive Care Clinic, a part of Ascension Seton, have the expertise to deliver primary care for children ages 17 and younger with chronic medical conditions. Our specialists become your child’s pediatrician or primary care doctor. We start by listening to you. Then, we deliver family-centered care that’s right for your child and family. Our goal is to give your child and family more good days.
Many of the children who receive care at Dell Children’s - Comprehensive Care Clinic have feeding tubes, require frequent visits with multiple specialists, and use mobility devices such as wheelchairs. Some children require around-the-clock care from nurses and therapists. To deliver comprehensive care for your child, we bring together a multispecialty care team. Medical, mental and emotional health care are all available under one roof in our clinic. We also offer online (virtual) visits for some appointments to help reduce travel for families.
Dell Children’s - Comprehensive Care Clinic is located on the second floor of Rosedale School's campus in Austin, Texas. To be seen in our clinic, children must have complex medical needs, be 17 years old or younger, and live in the Austin metropolitan area. Before your child’s appointment is scheduled, we review your child’s records to make sure that they meet the required criteria. For questions, please call 512-628-1833.
A multispecialty approach to care
When you choose Dell Children’s for your child’s care, your child will benefit from having a multispecialty care team. Your child’s care team works together to deliver personalized, comprehensive care. Your child’s care team includes:
- Nurse practitioners
- Medical assistants
- Nurse navigators
- Pediatric dietitians
- Social workers
- Child life specialists
- Family liaison
- Physical medicine and rehabilitation specialists
- Pediatric ophthalmologists
If your child needs more specialized care, we connect your family with the right pediatric specialists at Dell Children’s.
Advanced care for complex medical needs
Each appointment starts with a conversation and a full assessment. Then, we identify your child’s needs and set goals. Your child’s care team works with you to create a care plan. This care plan may be shared with other care team members and family members to provide an up-to-date summary of your child’s conditions and treatment plans. We also add personal touches to your child’s care plan such as their likes, dislikes, hopes and dreams.
When you choose Dell Children’s - Comprehensive Care Clinic for your child’s care, you’ll have:
- A care team available by phone 24/7
- Same-day appointments and flexible virtual visits for some appointments
- Coordinated care from a multispecialty team
- Medication and medical supply management
- A care team that gets to know your child and family
- Support for your entire family – parents, caregivers, and siblings – through child life and social work services
Supportive care for your child and family
The emotional health of your child and your family is important – especially when you have a child with complex medical needs. Dell Children’s - Comprehensive Care Clinic is designed to address the needs of your entire family by providing emotional care and support for children and families, including:
Communication and events
Family night - Family night is a time for families to connect and share their experiences with other families. Dinner and activities are provided for patients, parents, and siblings.
Newsletter - Our newsletter is created to update families on what is happening at the clinic, provide resources, and give information about upcoming events.
Certified child life specialists help children and families cope with the stress and uncertainty of illness, injury, and treatment. These specialists work with your child to help reduce fear, anxiety, and pain through support at medical appointments or therapeutic child-directed play sessions.
Our goal is to help support siblings of patients with medical complexity. Our child life specialist provides one-on-one therapeutic child-directed play for patients and siblings of all ages. We can also connect siblings with other resources in the community, such as summer camps.
Clinic facility dog
We have a service dog, led by a specially trained handler, who is here to provide support and comfort to patients and families.
Individual counseling for parents and caregivers is available. Counseling for couples and families is also available. We also have caregiver support groups.
Our family liaison is here to listen to your family and receive feedback about care at our clinic. They also help parents get involved with local, state, and national advocacy.
Our social workers help families understand what resources and public benefits they may qualify for, provide emotional support to families, host workshops, and more.