Please review our updated visitor guidelines as of November 6, 2023, before arriving for care.

Patient Experience

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Dell Children’s patient experience

Care teams at Dell Children's Medical Center are constantly striving to understand and improve the experience of our patients and their families. At Dell Children's we focus on providing the best possible experience for your child and family. We invite you to share your thoughts, concerns, and opportunities to improve your experience through our email, mail, or phone surveys These surveys are used to help us better deliver high-quality, compassionate care.

Would you recommend Dell Children’s to your family or friends?

Families and caregivers of children receiving care at Dell Children's may be invited to share their feedback in the Child HCAHPS survey. The Child HCAHPS survey is used by hospitals throughout the United States to understand the experience of pediatric patients admitted for care and their families. The data below represents the percentage of our patients and families who responded "definitely, yes" to the question "would you recommend Dell Children's Medical Center to your family or friends?" Our goal is for our patients and their families to have an excellent experience at Dell Children's that brings them back should they need care again, and grows our community of patients through their recommendation.

Net Promoter Score

Families of patients may be invited to share their feedback through the survey question "Using a scale of numbers from 0 to 10, where '0' is 'Not At All Likely' and '10' is 'Extremely Likely', how likely is it that you would recommend Dell Children's Medical Center to friends and family?" Responses are combined to provide a Net Promoter Score® (NPS).

We are grateful to our patients and families who choose to participate in our surveys. The feedback allows us to continually improve the care we provide to our patients and their families.

Did a member of our nursing team make a difference for you? Please nominate them here so we can recognize them for the positive impact they made while you or your loved one received care at Dell Children's.