Ascension SE Wisconsin Hospital - St. Joseph Campus

Our goal is to provide you with a welcoming, supportive environment. Service excellence is about treating you with respect, helping you understand what’s happening and why, and going the extra mile to exceed your expectations.

During your stay at At Ascension SE Wisconsin Hospital - St. Joseph Campus, you can expect that we will:

• Respond quickly to your health care needs
• Give you safe and high quality care
• Treat you with dignity and respect
• Maintain clean and safe surroundings
• Protect your privacy and the confidentiality of your patient information

We are pleased to offer our patients the following amenities.

Advanced Directives

The care management team can help your complete an Advance Directive, a document that allows you to predetermine your treatment choices so they are available to the medical team when you are not able to communicate your own preferences.

Aromatherapy Options

At Ascension SE Wisconsin Hospital - St. Joseph Campus, many patients are offered aromatherapy, along with other traditional medicines, as an option in relieving nausea, fatigue or other nagging symptoms. Aromatherapy involves the use of pure essential oils to positively affect physical, emotional and mental health. Essential oils may be used to help with the management of symptoms including mood improvement, to relieve pain, nausea, fatigue or inflammation, calm and reduce anxiety or as an anti-viral.

If you or a loved one are a patient, please be sure to discuss with the attending nurse.

ATM

An ATM is located in the cafeteria on the first floor for your convenience.

Cafeteria

Our cafeteria is conveniently located on the first floor. You will find a variety of made-to-order hot and cold items including entrees, sandwiches, sides and “grab-and-go” selections.

Cafeteria Hours
Monday through Friday, weekends and holidays

Full breakfast: 6:30 a.m. – 9:30 a.m.
Continental breakfast: 9:30 a.m. – ­11:00 a.m.
Lunch service: 11:00 a.m. – 2:00 p.m.
Light lunch: 2:00 p.m. – 4:30 p.m. (“grab-and-go” soup, salad and deli bar)

Guest meals may also be ordered through room service. Please ask your patient’s caregiver.

Care Management Services

Care Management includes:

• Social Workers
• Registered Nurse (RN)
• Case Managers
• Discharge Planners
• Transitions of Care Case Managers

Our care management staff is available on each hospital unit to help create a safe discharge plan in collaboration with the physicians and nursing staff.

Care Management staff can help make arrangements for:

• Home health care
• Equipment at home
• Doctor appointments
• Community resources
• Rehabilitation
• Home infusion
• Hospice
• Skilled nursing care

The Care Management team can help you complete an Advance Directive. An Advance Directive is a document that allows you to determine your treatment choices when you are not able to communicate your own preferences. If you think you need one of these services, talk with your physician, nurse or call Care Management at 414-447-2599.

CaringBridge

Helping You Connect with Family & Friends When Health Matters Most

We partner with CaringBridge to provide you with free websites that connect people experiencing a significant health challenge to family and friends - making each health journey easier.

Easy to create and use, CaringBridge websites offer a personal and private space to communicate and show support, saving time and emotional energy when health matters most. As an author you can add health updates and photos to share your story while visitors leave messages of love, hope and compassion in the guestbook.

Learn more or create a CaringBridge website.

Chapel

Stop in this quiet, contemplative environment for personal reflections and prayer. Our chapel is located on the first floor, just off of our main lobby on Chambers Street.

Communication Services

Deaf & Hard-of-Hearing
St. Joseph offers around-the-clock communication services to the deaf and hard-of-hearing through the use of a TDD, sometimes referred to as a TTY.

Interpreter
St. Joseph is committed to offering high quality interpreter services for our deaf and limited-English speaking patients and their families. Screened and trained medical interpreters help our providers perform their job and make sure our patients receive excellent care.

Gift Shop

Located on the ground floor near the main lobby and pharmacy, our Gift Shop has many unique gift items including:

• Willow Tree® figurines
• Jewelry by Annaleece
• Women’s accessories: handbags, scarves, and more
• Baby gifts: clothing to teddy bears
• Personal care items, greeting cards, and balloons are also available

The gift shop offers shopping by phone for floral or any other requests for delivery to patients and employees. Stop in or call – the staff is happy to meet your shopping needs!

Hours: Monday through Friday: 8:30 a.m. - 5:00 p.m.

Phone: 414-447-2163 If you call after business hours, please leave a message and we will return your call during the next business day.

Gifts and Deliveries

• You can send packages, mail, plants or flowers to a patient in most units. If you want to bring food or beverages to a patient, please check with the nurse.
• Live plants and flowers are not allowed in our Critical Care Unit.
• If you want to bring balloons, only Mylar (non-latex) balloons are allowed. Please check with the nurse about any other gifts.
• Mail received after the patient is discharged will be forwarded to the patient’s home.

Internet Service

Wireless Internet access is available in the hospital for those with mobile and personal computer devices.

Notary Public

If notary public services are needed, please contact your nurse or social worker.

Parking

Valet Parking
St. Joseph Campus offers valet parking at the main entrance on Chambers Street for $1, payable upon arrival, Monday through Friday from 6:00 a.m. to 8:00 p.m.

Non-Valet Parking

• Find free, self-parking also in the hospital-operated parking structure between 51st and 52nd Streets. A small parking lot is also near our Emergency Department entrance on Burleigh Street.
• Limited short-term parking is available on streets surrounding the hospital.

If desired, security staff will escort you to your car, whether you are parked in the parking structure or on the street. They also will help visitors who have car trouble. Call extension 2154 to arrange for these services.

Pharmacy

For your convenience, a full-service, outpatient pharmacy is here at St. Joseph Campus.Located in the main lobby on Chambers Street, the pharmacy fills prescriptions, offers an automated scrip center, and also carries some over-the-counter medications.

Ascension Wisconsin Pharmacy
5000 W. Chambers Street
Milwaukee, WI 53210
Phone: 414-447-2585
Fax: 414-447-2592

Hours
Monday through Friday: 8:30 a.m. – 5:00 p.m.
Saturday: 8:30 a.m. – 4:30 p.m.
Closed Sundays

For more information, please call 414-447-2585.

Room Service

Meals at Your Request
Wholesome, nourishing, heart-healthy meals are an important part of your treatment and recovery. Our executive chefs are proud to offer the “At Your Request” room service program. This dining program allows you to select your meal from a menu designed to make you feel as though you were eating at home or at a favorite restaurant.

A registered dietitian is available to provide you and your family with nutrition education and support.

Telephones

Telephones are provided in each room. All local calls are free of charge. Long distance calls can be made by calling collect or by using a calling card.

Cellular and digital phone use is permitted in patient care areas, but must remain a minimum of three feet from medical equipment.

You may notice nursing staff using a portable phone on the nursing floors. These devices are different than a cellular or digital phone and are used as a part of their work routine. These portable phones pose no risk to medical devices.

Television and Radio

Television and radio services are offered for your entertainment and convenience. If patients have significant hearing impairments, you can request closed-captioning at no additional charge.

Vending Machines

Find snacks and beverages in the vending machines in the cafeteria on the first floor, available 24 hours a day.

Waiting Areas

We created specially designed lounge areas for visitors on each patient floor, in the main lobby, and in special units such as the Critical Care Unit, Emergency Department, Family Birth Center, and Surgery Department.

Wheelchair Service

You can use your wheelchair in the dining area or other areas if your condition allows it and someone is available to assist you.

For more information about amenities, please call 414-447-2000.