We are dedicated to excellence, providing exceptional and compassionate health care service that promotes the dignity and well being of the people we serve.
If at any time during your stay you have questions or a concern, please feel free to speak with a Ascension SE Wisconsin Hospital - Elmbrook Campus associate or caregiver. Our goal is to make your experience with us positive.
During your stay, you can expect that we will:
- Respond quickly to your health care needs
- Give you safe and high quality care
- Treat you with dignity and respect
- Maintain clean and safe surroundings
- Protect your privacy and the confidentiality of your patient information
Private Patient Rooms
All patient rooms at Ascension Elmbrook Hospital are private, single use. Several rooms are specially designed for certain patient populations such as orthopedic surgical patients, pregnancy/birthing, gynecological patients, or bariatric surgery patients.
Each room is equipped with:
- A private bathroom and shower
- Telephone
- Television with satellite service
- Free wireless Internet
Room Service
Elmbrook Hospital is proud to offer a “Meals on Demand” room service program. You can choose your meal from a menu comparable to a restaurant. Just call our nutrition services department, and we will deliver your meal directly to your room. Guest trays are available upon request.
Care Management Services
Ascension Care Management includes:
- Social Workers
- Registered Nurse (RN) Case Managers
- Discharge Planners
Our care management staff is available on each hospital unit to help create a safe discharge plan in collaboration with the physicians and nursing staff.
Care Management staff can help make arrangements for:
- Home health care
- Equipment at home
- Doctor appointments
- Community resources
- Rehabilitation
- Home infusion
- Hospice
- Skilled nursing care
The Care Management team can help you complete an Advance Directive. An Advance Directive is a document that allows you to determine your treatment choices when you are not able to communicate your own preferences.
If you think you need one of these services talk with your physician, nurse or call Care Management at 262-785-2366.
Advance Directives
The care management team can help you complete an Advance Directive. An Advance Directive is a document that allows you to determine your treatment choices when you are not able to communicate your own preferences.
Interpretive Services
If you are hearing-impaired or have difficulty communicating in English, your nurse can help you get an interpreter at no cost to you.
Parking
You’ll find plenty of free parking at all levels. Visitors are encouraged to use the main entrance surface lot, which gives you convenient access to the hospital’s main entrance. Handicapped parking is available throughout the campus.
Please note that Ascension Elmbrook Hospital is built on a scenic hill. Because of the landscape, there are entrances to the building on the first, second and third floors.
- The main entrance is identified as the third floor
- The emergency/admitting entrance is on the second floor
- The associate/vendor entrance is found on the first floor
Flower, Gift, and Mail Deliveries
You are welcome to bring plants, flowers or gifts to a patient you are visiting. Please check with a caregiver before bringing gifts of food or drink.
Only Mylar (non-latex) balloons are allowed in patient rooms for allergy protection. Fresh/dry flowers and plants are generally not allowed in the Intensive Care Unit.
If you would like to have mail, flowers, balloons, or other gifts delivered to a patient, be sure to tell the vendor both the patient’s first and last names.
Deliveries are made to our main reception desk.
Address:
Ascension SE Wisconsin Hospital - Elmbrook Campus
19333 W. North Avenue
Brookfield, WI 53045
We deliver items to patients promptly after they arrive. Mail received after the patient is discharged will be forwarded to a home address. Outgoing mail may be given to the nurse or a volunteer.
WIFI Services
Elmbrook Hospital has free WiFi service. Wireless Internet service is available in lobbies, waiting areas, the cafeteria and patient rooms. Because the building is primarily brick, coverage may be spotty. We apologize for this inconvenience.
To use our wireless Internet, you need:
- Wireless connectivity on your computer or mobile device
- Your wireless connectivity turned on
- A web browser such as Internet Explorer®, Google Chrome, Mozilla Firefox, etc.
To access the WiFi network on your personal device:
- Set your network name (SSID) to: wfsi-guest
- Open your web browser (e.g. Internet Explorer®)
- Please carefully review the public Internet access disclaimer
- Accept the terms and conditions by selecting “accept”
- Accept the security certificate that appears by selecting “yes”
- You should now have an Internet connection
All users should be forewarned that inherent in wireless technology are security, privacy and confidentiality risks as well as occasional interruptions to service. Additionally, there are no anti-virus or content management controls, thus there is the potential for device infection. Ascension is not liable for any costs or damages arising from the use of this service.
ATM
An ATM is conveniently located in the main lobby.
For more information about visitor amenities at Elmbrook Hospital, please call 262-785-2000.
