Visitor guidelines at Ascension St. John Medical Center
Our visitation policy allows us to provide a safe environment, high-quality care, and positive experiences when and where our patients need us.
Additional information for visitors
- Children under the age of 16 must be accompanied by an adult at all times.
- Visitors of patients in isolation must follow the instructions provided in infection control policies and as instructed by the isolation signage. Visitors under the age of 12 may be restricted from visiting patients in isolation. For the safety of the patient and care team, visitors who fail to comply with isolation protocols will be asked to leave.
- Visitors showing signs or symptoms of infection or illness should not visit. Symptoms of illness could include cough, fever, runny nose, rash, vomiting, diarrhea, or sore throat.
- Certain areas of the hospital, including the NICU, PICU, ER, labor and delivery, and surgery may have additional guidelines for visitors.
- Free wi-fi available to patients and guests. Look for “AH-GUEST” under your wireless options to access our system.
- Service animals, as defined by the American Disability Act, are welcome in public areas of the hospital, or limited patient care areas, as long as the service animals can be with the handler/or handler designee at all times while in the hospital. Animals must be harnessed, leashed or tethered at all times.
- Language assistance is available for patients at no charge. We offer language interpretive services to individuals with limited English proficiency (LEP), sign language interpreters or telecommunication devices for the deaf (TDD), and other reasonable communicative accommodations for those individuals with sensory disabilities (hearing, vision and/or speech) or cognitive.
- Valet services are located at the east entrance circle drive, our expert staff will park and retrieve your vehicle at no charge. Valet services are available Monday through Friday from 7 a.m. to 5 p.m. If you need to stay at Ascension St. John past 5 p.m., you may retrieve your vehicle by stopping by the Ascension St. John Security office, located on the first floor across from the gift shop.