Ascension Illinois offers a safe and simple way to schedule appointments, access your medical information and test results, pay your bill and more.
If your services occurred before March 18, 2018, you might need to pay via our legacy portal.
If you need to access a family member's records, you can request proxy access by calling 630-801-5744 Monday through Friday from 8 a.m. to 4:30 p.m.
Your personal health information is a valuable resource to you, your family, and your doctor when providing you care. Ascension Illinois delivers complete and dependable health information at our sites of care. We retain health information according to state and federal laws and make it available to you at your request.
Patients over the age of 18, or a legal guardian, can easily view and download information from their electronic health record at no cost, by creating a patient account online.
ATTN: Health Information Management
Ascension Saint Alexius
1555 Barrington Rd.
Hoffman Estates, IL 60169
There is no fee for medical record requests sent directly to a doctor or healthcare location for continuing care purposes. There are fees associated with obtaining paper or electronic copies of your medical records. Allowable fees are governed by state and federal laws; call your hospital's HIM department for more information.
Who is authorized to sign for release?
How long will it take to receive my medical records?
Requests are typically processed within 48 hours. We will contact you in the event of unforeseen delays or difficulty processing your request.
How will I receive my medical records?
Except when requested by a doctor’s office or in an emergency, records will be mailed to the address specified on your request form.
If you would prefer to make arrangements to pick up your records in person, call your hospital's Health Information Management Department. For security reasons, you will be asked to provide a state or federally issued photo I.D.
How do I request copies of radiology films or images?
To request copies of your radiology films or images on CD (and also copies of reports), call 847-884-3750.
How do I request a birth or death certificate?
Ascension Illinois does not provide copies of birth or death certificates. For information about how to obtain a copy of these certificates, contact your county clerk.