Ascension St. Vincent's Riverside Hospital
Locations

Ascension St. Vincent's Riverside Hospital

  • Hospital/Medical Center
  • Emergency Care
  • Imaging

Hours

Open 24 hours a day, 7 day a week

Appointments

Translation Services

As a recipient of Federal Financial Assistance, and in compliance with Federal civil rights law, St. Vincent’s HealthCare ("St. Vincent’s") does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religion, sex, veteran’s status, marital status, disability, or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities or in employment therein.  This applies to programs carried out by St. Vincent’s HealthCare Facilities directly or through a contractor or any other entity with which St. Vincent’s HealthCare arranges to carry out its programs and activities. 

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 1557 of the Affordable Care Act, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U. S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, 91, and 92.

Availability of Language Services
St. Vincent’s HealthCare provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (visual aids, large print, audio, accessible electronic formats, other formats)
  • Free language services to people whose primary language is not English, such as: •Qualified Interpreters
  • Information written in other languages

If you need these services, please call 904-308-7950.

If you believe that St. Vincent’s HealthCare has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, religion, sex, veteran’s status, marital status, disability, or age, you can file a grievance with:                    

Section 1557/ Section 504 Coordinator, St. Vincent’s HealthCare, 1 Shircliff Way, Suite 1114, Jacksonville, FL 32204.  You can file a grievance in person, by mail, e-mail: yourrights@jaxhealth.com  or fax (1-904-308-4068). 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html