Young woman receiving virtual care from her doctor while holding her infant.

Compassionate care, wherever you are

Virtual visits offer personalized attention and expert care - now just a click away. Prepare for your visit or find a doctor using the links below.

What are the benefits of a virtual visit?

Virtual visits make it easier to get the care you need - when and where it works best for you. Same trusted providers. Same high-quality care. All from the comfort of home.

  • Fast access to care - Often with shorter wait times than in-person visits
  • No travel hassles - Skip the drive, parking, and waiting rooms
  • Home-friendly - Ideal if you’re caring for kids or prefer privacy
  • Perfect for many needs - Great for consults, follow-ups, questions, and prescriptions

What can be treated virtually?

Virtual visits are a great option for many common conditions and follow-up needs, including:

  • Fever, cold, flu or COVID-19 symptoms
  • Seasonal allergies; pink eye (conjunctivitis)
  • Upset stomach, including constipation and diarrhea
  • Urinary tract infections (UTIs)
  • Minor skin issues like rash or lice
  • Sinus or upper respiratory infections

Frequently asked questions

  • Getting started

    What is a virtual visit? A virtual visit is a video call with a provider using your phone, tablet, or computer. You get the same quality care without needing to come into the office.

    What do I need? A device with a camera and microphone (phone, tablet, or computer) that connects to either Wi-Fi or cellular data service. We recommend using headphones for better sound and privacy, and connecting to Wi-Fi for the best experience.

    How do I join my visit? We'll send you a link at least 15 minutes before your appointment. Click the link, fill out a short form, and wait for your provider to join you.

  • What to expect

    What conditions can be treated virtually? Virtual visits are a great option for many common conditions and follow-up needs, including:

    • Follow- up visits
    • Fever
    • Seasonal allergies
    • Cold, flu, or COVID-19 symptoms
    • Pink eye (conjunctivitis)
    • Upset stomach, including constipation and diarrhea
    • Urinary tract infections (UTIs)
    • Minor skin issues like rashes or lice
    • Sinus and upper respiratory infections

    Can I get a prescription? Yes, your provider can send prescriptions directly to your pharmacy, if needed.

    Will I get a work or school note? Yes, your provider can write a note, if needed. You'll find it in your visit summary.

    Will my primary care doctor know about this visit? Not automatically, but you can share your visit summary with them. You can also print or save it anytime after your visit.

  • Privacy and security

    Is my visit private and secure? Yes. We use secure, encrypted technology that meets all HIPAA requirements to protect your health information.

  • Cost and insurance

    How much does it cost? Most insurance plans cover virtual visits in the same way as in-office visits. Contact your insurance or call our billing department to understand your costs.

    How do I pay for a virtual visit? You can pay electronically or over the phone with your office.

    What if my condition can't be treated virtually? If your provider determines you need in-person care, you won't be charged for the virtual visit. They'll help you get the right care.

  • After your visit

    How do I see my visit summary? If you saw an Ascension provider, you can view it in your patient portal or Ascension One app for available markets. You can also print or save it to share with other doctors.

    What if I need follow-up care? Your provider will let you know if you need another appointment, either virtually or in-person.

  • Language services
    Can I get help in other languages? Yes, but you need to contact your provider before your visit to arrange language services. Visit our Language Assistance page for available languages.
  • Technical help

    I can't see or hear my provider

    • Make sure you clicked "Allow" when asked for camera and microphone access
    • Check that your audio isn't muted
    • Try refreshing your browser

    My connection keeps cutting out

    • Switch to Wi-Fi if you're using cellular data
    • If problems continue, your provider can switch to audio-only
    • You can rejoin anytime using your original link

    I'm getting a "Service Not Available" message

    • Try restarting your Wi-Fi connection or switching between Wi-Fi and cellular data. Some public Wi-Fi networks block video calls.

    Other issues? Contact your office for support!