Nondiscrimination & Accessibility Notice

Ascension caregivers provide compassionate, personalized care for all, especially those who need it most. We treat our patients through person-centered care that respects, includes, connects and engages every patient we serve. So what does that commitment really mean?

  • We take time to listen to our patients and provide care that is personal and specific to their mind, body, spiritual and emotional health needs.
  • We treat our patients with respect and compassion, and communicate with them in a way they can understand.
  • We establish compassionate, enduring connections with our patients and their families.
  • We engage our patients in collaborative decision making and communicate their health options in an open and transparent way.
  • We focus on helping our patients live the best quality of life possible, which includes understanding their wishes and respecting their human dignity – a core of Catholic healthcare.

Discrimination is Against the Law

Ascension complies with applicable Federal civil rights laws and does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment”

Ascension does not exclude people or treat them differently because of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment.

Ascension provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats (large print, audio, accessible electronic formats and other formats)

Ascension provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages

If you need these services from inside a Ascension Seton facility dial “0” (Voice/TDD). From outside Ascension Seton please call 512-324-1000, dial “0” (Voice/TDD)

If you need these services from inside a Ascension Providence facility dial “0” (Voice/TDD). From outside Ascension Providence please call 254-751-4000, dial “0” for the operator (Voice/TDD).

If you believe that Ascension has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with Patient Relations or contact our coordinator at:

Section 1557 Coordinator

1345 Philomena St., Austin, TX 78723
Email: TXSection1557Coordinator@ascension.org
Phone: 512-324-1000, dial “0” (voice/TDD) for operator and request “Section 1557 Coordinator”

 

You may file a grievance in person or by mail, fax or email. If you need help filing a grievance, Patient Relations at the facility is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services

200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at:

http://www.hhs.gov/ocr/office/file/index.html

 

Arabic/ اللغة العربية
تنبيه: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية المجانية متاحة لك. من داخل إحدى المنشآت
اطلب “ 0” )الهاتف الصوتي/الهاتف الخاص بأصحاب الإعاقات السمعية(. من خارج المنشآت ،Ascension Seton التابعة ل
512 واطلب “ 0” )الهاتف الصوتي/الهاتف الخاص بأصحاب -324- اتصل بالرقم 1000 ،Ascension Seton التابعة ل
الإعاقات السمعية(

Français/French
À NOTER : Si vous parlez français, des services d’assistance linguistique gratuits sont à votre disposition. Au sein d’un établissement Ascension Seton, composez le « 0 » (vocal/ATME). De l’extérieur d’un établissement Ascension Seton, appelez le 512 324 1000, composez le « 0 » (vocal/ATME).

Deutsch/German
HINWEIS: Wenn Sie Deutsch sprechen, stehen für Sie kostenlos Sprachassistenzdienste zur Verfügung. Innerhalb einer Seton-Einrichtung wählen Sie bitte die „0“ (Stimme/TDD). Von außerhalb einer Seton-Einrichtung wählen Sie bitte die Rufnummer 512-324-1000 und anschließend die „0“ (Stimme/TDD).

ગજુ રાતી/Gujarati
ધ્યાન આપો: જો તમે ગજુ રાતી બોલતા હોય, તો ભાષા સહાયતા સવે ાઓ, તમારા માટે નિઃશલુ ્ક ઉપલબ્ધ છે. સીટન સવિધુ ાની અંદરના લોકો “0” (અવાજ/TDD) ડાયલ કરો. સીટન સવિધુ ાની બહારના લોકો 512-324-1000 પર કૉલ કરો, “0” (અવાજ/TDD) ડાયલ કરો.

हिंदी/Hindi
ध्यान दें: यदि आप \हिंदी बोलते हैं तो आपके लिए भाषा सहा यता सेवाएं निःशुल्क उपलब्ध है। Ascension Seton के किसी कें द्र के भीतर से “0” डायल करें (ध्वनि/TDD)। Ascension Seton के कें द्र से बाहर से 512-324-1000 पर कॉल करें, “0” डायल करें (ध्वनि/TDD)

Ìgbò/Ibo
GEE NTI: Ọ bụrụ na ina asụ asụsụ Ìgbò, enyemaka na-ahazi asụsụ, bu n’efu, dịrị gị mgbe niile. Site n’ime ihe owuwu nchekwa pịa “0” (Olu/TDD) Site n’èzí ihe owuwu nchekwa kpọọ 512-324-1000, pịa “0” (Olu/TDD)

한국어/Korean
주목해 주세요: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. Ascension Seton 시설 내부에서는 “0”번(음성/TDD)을 눌러주세요. Seton 시설 외부에서는 512-324-1000번으로 전화한 다음 “0”번(음성/TDD)을 눌러주세요.

മലയാളം/Malayalam
ശ്രദ്ധിക്കുക: നിങ്ങൾ മലയാളം സംസാരിക്കുമെങ്കിൽ, ഭാഷാ സഹായ സേവനങ്ങൾ, സ ൌജന്യമായി, നിങ്ങൾക്ക് ലഭ്യമാണ്. സെറ ്റോൺ സ ൌകര്യത്തിനുള്ളിൽ നിന്ന് “0” ഡയൽ ചെയ്യുക (വ�ോ യിസ്/TDD). സെറ ്റോൺ സ ൌകര്യത്തിന് പുറത്തുനിന്ന് 512-324-1000 വിളിക്കുക, “0” ഡയൽ ചെയ്യുക (വ�ോ യിസ്/TDD).

中文普通话/Mandarin
注意：如果您说中文普通话，您可以免费获得语言协助服务。 在 Ascension Seton 机构 内，请拨 “0”（语音/听障专线）。在 Ascension Seton 机构之外，请致电 512-324-1000 并 拨 “0”（语音/听障专线）。

Persian/Farsi/ فارسی
توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. از داخل
با شماره – 512 Ascension Seton را شماره گیری کنید. از خارج از یک مرکز )TDD/ صوتی ( »Ascension Seton « یک مرکز 0
را شماره گیری کنید. )TDD/ صوتی ( »0« ، 324-1000 تماس گرفته

Español/Spanish
ATENCIÓN: Si habla español, cuenta con servicios de asistencia lingüística de forma gratuita. Desde un centro Ascension Seton, marque “0” voz/dispositivos telefónicos para sordos (TDD, por sus siglas en inglés). Desde fuera de un centro Ascension Seton, llame al 512-324-1000, marque “0” (voz/TDD).

Tagalog/Tagalog
BIGYANG-PANSIN: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Sa loob ng isang pasilidad ng Ascension Seton i-dayal ang “0” (Voice/TDD). Sa labas ng isang pasilidad ng Ascension Seton tawagan ang 512-324-1000, i-dayal ang “0” (Voice/TDD).

తెలుగు/Telugu
సావధానం వహంి చండి: ఒకవళే మీరు తలె ుగు మాటలా్డవే ారు అయితే, మీకు ఉచితంగా భాషా సహాయక సవే లు లభిసతా్యి. సటె ాన్ ఫసె లిి టీ లోపల నుంచి “0”కు డయల్ చయే ండి (వాయిస్/ TDD). సెటాన్ ఫెసిలిటీ వెలుపల నుంచి 512-324-1000కి కాల్ చేసి“0”కు డయల్ చేయండి (వాయిస్/TDD)

Urdu/ اردو
توجہ دیں: اگر آپ اردو بولتے ہیں تو، لسانی اعانت کی خدمات، بلا معاوضہ آپ کے لیے دستیاب ہیں۔ سیٹن
512 پر -324- ڈائل کریں۔ سیٹن فسیلیٹی کے باہر سے 1000 )Voice/TDD( ” فسیلیٹی کے اندر سے ہی “ 0
ڈائل کریں )Voice/TDD( ” کال کریں، “ 0

Tiếng Việt/Vietnamese
CHÚ Ý: Nếu quý vị nói Tiếng Việt, chúng tôi có dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho quý vị. Nếu quý vị ở trong một cơ sở của Ascension Seton, hãy quay số “0” (Thoại/TDD). Nếu quý vị ở bên ngoài một cơ sở của Ascension Seton, hãy gọi 512-324-1000, quay số “0” (Thoại/TDD).