Visitor information at Ascension St. John Jane Phillips
Admissions/patient registration hours
The main lobby admissions/patient registration office, located on the first floor in the main lobby, is open from 7 a.m. to 5 p.m. Monday through Friday. The Emergency Center Admissions/Patient Registration area is open 24-hours a day, 365 days a year and handles all registration when the main Admissions/Patient Registration office is closed. It is located in the Emergency Center entrance of the hospital on the second floor.
What to bring with you
Please bring any information or paperwork given to you by your physician and a list of all medications that you are currently taking. Also, bring any of your advanced directives (living will and/or durable power of attorney for healthcare) and powers of attorney. This will be placed in your medical record.
Remember to bring the following items at the time of registration:
- Social Security card
- All active insurance cards
- Picture ID
(All information obtained during your hospitalization will be held in strict confidence.)
You should also bring any possessions necessary for your personal comfort, including pajamas or nightgown, bathrobe, slippers, toothbrush, non-electrical shaving equipment, and other personal effects you use every day. However, we request that you leave your valuables at home.
What not to bring
- Do not bring jewelry or other valuables. Jane Phillips Medical Center is not responsible for personal items.
- Do not bring large sums of money or credit cards. (You may, however, want a few dollars to buy a magazine or a snack)
- Do not bring a hair dryer, electric shaver, radio or other electrical appliances.
- You will need only essentials such as toiletries and sleeping apparel in your room. The hospital cannot be responsible for money or personal belongings, so please send credit cards, jewelry, and all but a few dollars home. Money and valuables not sent home should be deposited in the hospital's vault for safekeeping,
- Dentures should be kept in protective containers when not in use. Dentures wrapped in tissue and left on tabletops could be discarded accidentally.
Patient rooms
We make room assignments on the basis of a patient's medical and surgical needs, such as the nature of the illness and the intensity of care required. While we will make every effort to provide you with the room of your choice, rooms must necessarily be assigned on the basis of availability and the medical needs of all patients.
Free wi-fi
St. John offers high-speed wireless internet access free of charge to patients and guests. If your computer or handheld device is Wi-Fi enabled, you can connect to the internet wirelessly in designated access areas. Look for "AH-GUEST" under your wireless options to access our system.
Telephones
Each room is furnished with a telephone. For local calls, dial 9 and then the ten-digit local number.
To call departments inside Ascension St. John Jane Phillips, simply dial the last four digits of the number. (For example, for 918-331-1431 dial 1431.) For long distance calls, dial 0 for an operator for help to place the call. Long distance calls can be billed to your home telephone number or a telephone credit card, or may be placed as collect calls. To call a patient's room from inside the hospital, dial 1 plus the three-digit room number. For patients on the tenth floor, dial 19 plus the last two digits of the room number. (For example: A patient in room 1075, would dial 1975.)
Medication from home
Please do not bring medications from home to the hospital unless your physician instructs you otherwise. Patients should have a complete list of medications with dosages and frequency that they take at home. If your physician orders for you to take your own medications, all medications will be stored and administered by the nursing staff.
Room number
Your room number will be a 3-digit number, except if you are admitted to our telemetry/cardiac unit on the tenth floor of the hospital. Friends may reach you between 7 a.m. and 9 p.m. by dialing 918-331-1 plus your three-digit room number.
For patients admitted on the tenth floor, the phone number is 918-331-19 plus the last two digits of the room number. (For example: A patient is in room 1075, would dial 918-331-1975.)
So that you may rest, calls to your room at other hours will be diverted to the hospital operator. You may call outside the hospital at any hour by dialing 9 plus the number. For long-distance calls, dial 0 for the hospital operator. You may charge the call to your home phone or telephone credit card.
Services for the hearing-impaired
The hospital has a TDD machine that connects to the telephone so deaf patients can communicate with people outside the hospital. Call extension 0 (hospital operator) for more information on this service.
Service animals
Service animals are welcome in public areas of the hospital, or limited patient care areas, as long as the service animal can be with the handler/or handler designee at all times while in the hospital. Service animals must be harnessed, leashed or tethered at all times.
Tobacco-free facility
Ascension St. John Jane Phillips Medical Center is tobacco free. Tobacco use or the sale thereof by employees, patients, visitors or the general public is not permitted in buildings or properties. Tobacco products include pipes, smokeless tobacco, cigarettes, cigars, snuff and herbal tobacco products.
Mail and flowers
Our volunteers will deliver any mail and flowers sent to your room. Your address for receiving mail is:
(Your name) and room number
Ascension St. John Jane Phillips
3500 SE Frank Phillips Blvd.
Bartlesville, OK 74006
If mail arrives after you leave the hospital, it will be forwarded to your home. Flowers arriving after your dismissal will be returned to the florist for home delivery.