Billing and Payment
Primary and Specialty Care Bills
By Phone: Call 800-566-5050 to pay your Primary Care or Specialty Care Bill by phone.
In Person: Visit your Providers Office or the Cashier's Office to pay your bill in person. The Cashier's office is located on the ground floor of the hospital in the Main Lobby (diagonal from the main information desk).
By Mail: Return the bottom portion of your bill with your payment to the address listed on your bill.
All Other Lourdes Bills
By Phone: Call 607-584-5510 then press 1 to pay your bill by phone.
In Person: Visit the Cashier's Office to pay your bill in person. The Cashier's office is located on the ground floor of the hospital in the Main Lobby (diagonal from the main information desk).
By Mail: Return the bottom portion of your bill with your payment to: Lourdes Hospital, 169 Riverside Drive, Binghamton, NY 13905
Lourdes accepts the following forms of payment: Visa, MasterCard, Discover Card, American Express, Checks (made payable to Lourdes Hospital), Electronic Check (online) and Cash.
Financial assistance is available for patients who are uninsured or are having difficulty paying remaining balances. Visit our Help for the Uninsured and Underinsured page for information about our Discount Program and our Patient Financial Assistance Program or call 607-584-5522 to speak to a Financial Counselor.
Billing Frequently Asked Questions
Q. Do I need to pay my co-payment at the time of service?
A. Your co-payment (co-pay) is a specific amount identified by your insurance company that you are expected to pay at time of service. Co-pays will vary depending on the services you receive, for instance, your insurance company may require a co-pay of $25 for an office visit, a co-pay of $40 for laboratory services, and a co-pay of $100 for an Emergency Room visit. Co-pay amounts are often listed on your insurance card. Lourdes requests that you pay your co-pay when services are rendered (either when you check in for your appointment or at the conclusion of your visit). We accept cash, check, money orders, and credit cards.
Q. Can I find out the cost of a test or procedure?
A. You can visit our Price Transparency page to find a cost estimator that will help you estimate Lourdes costs. Our Customer Services Representatives can also answer questions about the cost of tests and procedures. We can provide an estimate or average cost of services. Your out of pocket cost may vary depending on which procedure is performed. Additional costs can be incurred for the use of equipment, supplies, and medications. Call 607-584-5510 or toll-free at 888-492-5500.
Q. How do I know if my insurance company will pay for hospital services?
A. We recommend that you contact your insurance company directly to verify benefits and authorization.
Q. Can I still go to Lourdes if my insurance plan is out-of-network?
A. In cases of emergency, go to the nearest emergency room. Your insurance will generally cover the Emergency Department costs or will transfer you to an in-network hospital once you are stable. For non-emergent services, you may be required to pay a larger portion on your bill. To verify your cost for out-of-network services, contact your insurance company directly to discuss. Lourdes participates in a variety of health plans. Visit our Insurance Information page for a list of participating insurance companies.
Q. What types of online payment methods can I use?
A. You can make your payment electronically by credit card, debit card, or electronic check. Please note: unless otherwise specified, payments will be applied to the oldest account with an open balance. If you have multiple outstanding balances and would like to pay on a specific account, please use the Pay Without Enrolling button on the Online Billing Website.
Note: If your account balance has been forwarded to the collection agency, please call the collection agency directly to arrange for payment on your balance. These account balances cannot be paid online at this time. To contact the collection agency please call Burr & Reid at 607-798-1521.
Q. If I cannot afford to pay my entire balance, can I make regular monthly payments?
A. If you cannot pay your balance in full and would like to setup a monthly payment arrangement, please call our Customer Service Representatives at 607-584-5510 or toll-free at 888-492-5500.
Q. Which credit cards does Lourdes accept?
A. Visa, MasterCard, Discover Card, and American Express.
Q. Who can I talk to if I have questions or concerns about my bill?
A. If you have any questions about your bill, please call the Lourdes Business Office at 607-584-5510 or toll-free at 888-492-5500. Our representatives will be happy to work with you to explain your statement details, process your payment, or make payment arrangements for your balances with Lourdes.