In accordance with our Mission and Values, Sacred Heart Health System is committed to caring for all people regardless of their ability to pay, with special attention to those who are poor and vulnerable. Sacred Heart Health System offers financial counseling and assistance to help address any financial concerns patients or families may have regarding their care. Our Financial Assistance policies, reflect Sacred Heart Health System’s dedication to working together with our patients in a compassionate and caring manner to identify options for resolving their financial obligations.
We know that hospital and health care bills can be confusing. Help is available by calling 866-869-9677, by sending an email to SHPATIENTACCOUNTS@shhpens.org, or by speaking to us in person at any of our facilities.
Pay Your Bill Online
Pay your bill or review your account online using our secure patient access site. You may need the patient's account number, date of birth, and last four social security number digits to log in.
Understanding Your Patient Bill
Get help understanding the statements and bills you may receive, and find information about our billing process.
If you need help understanding your insurance and how it fits into our billing process, let us know. We have information online and are happy to meet with you in person or over the phone, as well.
List of useful links to help you make informed health care decisions.
The hospital also shall provide an itemized statement or bill within seven days after the patient’s discharge or release, or seven days after the request.
Patients may receive a separate bill from other healthcare providers such as anesthesiologists, radiologists, or pathologists who have a separate contract to provide certain services within the hospital. Those other providers may or may not participate in the same health plans as the hospital. Patients should contact their non-hospital providers to determine if they participate in the patient’s health plan.
AHCA also provides information on quality measures on its web site at www.FloridaHealthFinder.gov. This website includes information on readmissions data, mortality rates, complication rates, infection rates, and patient satisfaction. Consumers also may wish to look at the website of the Florida Hospital Association and its additional information at www.MissionToCare.org.
Please note: If it has been more than six weeks since your hospital stay and your insurance has not yet paid its share of the hospital bill, please contact your insurance provider to expedite payment. If your insurance plan does not pay, you may be liable for full payment of the bill.