We encourage you to provide feedback, make a suggestion, ask a question or share a compliment or concern on a recent stay or visit at any of our sites of care.
For immediate assistance, please speak with your care provider or ask to speak with the department director/manager.
For additional assistance, you or your representative may also direct any feedback to our Patient Relations department.
Hours: Mon-Fri: 8 a.m.-4 p.m.
Tel: (205) 939-7264
Email: asvpatientrelations@ascension.org
You also have the right to contact any of the following agencies:
The Centers for Medicare and Medicaid Services
Tel: 800-MED-ICARE (800-633-4227)
For the hearing impaired: 877-486-2048
ADPH (Alabama Department of Public Health)
Tel: 800-252-1818
Web: alabamapublichealth.gov
The Joint Commission
For automated instructions on how to file a patient safety complaint, please call 800-994-6610. For more information, visit jointcommission.org.
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
If you are a Medicare beneficiary, and have a quality of care concern, please contact Kepro:
Tel: 888-317-0751
Email: beneficiary.complaints@kepro.com