Ascension Rx Home Delivery has moved to a new payment system - a new way to improve our service to you and make your prescriptions more convenient. Even if you have already provided a credit card for your copays, you must add your payment method using this new secure online tool. You will not be able to refill your current prescription until you have updated your payment method. Add payment method now.

Signing up is easy.

1. Complete the online form
2. Call/message your prescriber and ask them to send electronically the new 90-day maintenance and/or specialty medication prescriptions to Ascension Rx using the pharmacy codes as follows:
   • Ascension Rx 1001 - Home Delivery for maintenance medications
   • Ascension RX 1303 - Specialty Pharmacy for specialty medications
   • Prescribers can also fax prescriptions to: (833) 347-0798.

Once you move your prescription to Ascension Rx you can use the Ascension Rx mobile app, which can be downloaded from the Apple Store or Google Play to manage your medications anytime, anywhere.

With the Ascension Rx app you can:

• Refill medications by quickly scanning the label on the medication bottle
• View a list of medications, including prescription numbers, dosages, number of refills left and expiration dates
• Get notifications as soon as the prescription is ready
• Set reminders to take medications
• View prescribing doctors and sites of care
• Transfer prescriptions to Ascension Rx from other pharmacies
• Search for Ascension Rx outpatient pharmacies locations and set preferences based on zip code

When you have 10 to 14 days of your current mail order prescription remaining, please use the Ascension Rx mobile app or call 833-Meds-ARx (833-633-7279) to reorder. You will need to provide your prescription and payment information.

Ascension established the Ascension Rx brand in 2020 to expand its vision for pharmacy services that will enable a high-touch clinical model centered on the patient-clinician relationship, and supported by an engaged pharmacy team. Ascension's strategic approach to engaging consumers in the launch of the Ascension Rx brand mirrors this high-touch model of care delivery and offers a complete, coordinated approach to medication management.

Ascension Rx provides greater access, convenience and care coordination for SmartHealth members.  

While you can get your maintenance medications through a non-Ascension Rx pharmacy, the best value for maintenance medications for most SmartHealth members continues to be Ascension Rx with home delivery in 90-day supplies. 90-day supplies of qualifying maintenance medications remain only available through Ascension Rx pharmacies.

Home delivery (mail order) service is intended for maintenance medications and specialty medications. Not all medications are good candidates for mail order, including antibiotics and medications that require special handling, such as pain medications. Mail order co-pay reductions cannot be combined and are not additive with other co-pay reduction programs, such as pill splitting. Members can benefit from an incentive that reduces co-pays the most. Members may not combine incentive programs.

Please note that you can have any prescription filled at ANY Ascension Rx retail pharmacy. For a list of Ascension Rx outpatient pharmacy locations, click here.

Prescriptions are conveniently, safely delivered directly to your home in 90-day supplies. Plus it is the most cost-effective option for 90-day supplies. Ascension Rx is part of the same care team as your doctor at Ascension and can help with a more coordinated approach to your care. Ascension Rx can also help connect you to medication assistance, should you need help paying for your medicines.

Click here for a list of specialty medications.

Ascension Rx has an engaged team that works with your doctor to better support your medication therapy and specialty pharmacy needs. Ascension Rx can also offer medications at a lower cost and connect you to financial assistance, if needed. Please call 833-Meds-ARx (833-633-7279) with questions about specialty medications.

Currently Ascension Rx home delivery is open to just SmartHealth members. However, Ascension Rx does have other services available to non-SmartHealth members. Please call 833-MedsARx (833-633-7279) to learn more.

Home delivery of 90-day supplies for maintenance medications is your most cost-effective option. Prescription pricing is competitive and prescription financial assistance options are available.

Signing up is easy.

1. Complete the online form 
2. Call/message your prescriber and ask them to send electronically the new 90-day maintenance and/or specialty medication prescriptions to Ascension Rx using the pharmacy codes as follows:
   • Ascension Rx 1001 - Home Delivery for maintenance medications
   • Prescribers can also fax prescriptions to: (833) 347-0798.

You should first talk to your doctor at Ascension about how Ascension Rx can help with your specialty medications. Ascension Rx specialty pharmacy operating hours are Monday through Friday, 8 a.m. to 5 p.m. CT.

Once you have spoken to your prescriber, ask them to send the new specialty medication prescription electronically to Ascension Rx using the pharmacy code: Ascension RX 1303 - Specialty Pharmacy. Prescribers can also fax prescriptions to: (833) 347-0798.

Your clinician simply needs to send a new prescription for your maintenance medication to “Ascension Rx 1001 Home Delivery.” If you prefer to have your maintenance medication filled locally, you can do so at an Ascension Rx outpatient pharmacy location near you, simply let your clinician know the location that is most convenient for you. Click here for a list of locations.

This can be done in several ways for home delivery:

• Ask your clinician to send a prescription to “Ascension Rx 1001 Home Delivery;” or “Ascension Rx 1303 - Specialty Pharmacy” for specialty medication or
• Ask your clinician to fax a prescription to 1-833-347-0798 or
• Call us at 1-833-Meds-ARx (1-833-633-7279 and we can coordinate with your doctor)

If you prefer to have your maintenance medication filled locally, you can do so at an Ascension Rx Pharmacy location near you, simply let your clinician know the location that is most convenient for you. Click here for a list of locations.

Please note that it can take up to three weeks to process and ship your first prescriptions once you have completed the process. You will receive a confirmation once your medication has shipped.

In the meantime, if you are running low on medication, please do not worry! As a reminder you can always have your maintenance prescription filled at ANY Ascension Rx retail pharmacy without paying the full out-of-pocket cost. For a list of Ascension Rx outpatient pharmacy locations, click here.

If there is not an Ascension Rx site near you, to help ensure that you do not run out, effective January 1, 2022, SmartHealth is offering a special extension allowing you to fill two more times at any other participating Cigna network pharmacy without paying the full out-of-pocket cost.

Ascension Rx Home Delivery has moved to a new payment system - a new way to improve our service to you and make your prescriptions more convenient. Even if you have already provided a credit card for your copays, you must add your payment method using this new secure online tool. You will not be able to refill your current prescription until you have updated your payment method. Add payment method now.

Medications will arrive via United States Postal Service or FedEx and packaged appropriately according to medication temperature requirements, if any. There is no additional charge for delivery.

Yes, a link with shipment tracking information can be sent to your preferred email address.

For new prescriptions, it can take between 7-10 business days for you to receive your medication in the mail. You will receive a confirmation once your medication has shipped.  You can track your medication by setting up an account here. For new enrollment or prescriptions, patients will be contacted by the pharmacy after placing the order.    

Although paying by credit card is the preferred method of payment, Ascension Rx also accepts flexible spending cards, checks, and money orders made payable to Ascension Rx. A best practice is to have an FSA card, then a credit card on file as a backup.

Although rare, don’t worry, we will make sure you get the medications you need. Call 833-Meds-ARx (833-633-7279) if you believe there to be an issue with your order.

Significant information pertaining to the use of your medication, possible side effects and instructions are enclosed in each package. With additional questions, call 833-633-7279 to speak with a pharmacist, Monday-Friday, 8 a.m. to 5 p.m. CST.

Similar to other home delivery and specialty pharmacies, prescription assistance is available. The Ascension Rx team will happily connect you or your beneficiaries to financial assistance resources and help determine which options are available. Or you can call 833-633-7279. Our team is here to listen to your concerns and work with you to find the resources you need.