Trending Questions
  • What is the process for paying for my prescription via credit card?

    Ascension Rx Home Delivery has moved to a new payment system - a new way to improve our service to you and make your prescriptions more convenient. Even if you have already provided a credit card for your copays, you must add your payment method using this new secure online tool. You will not be able to refill your current prescription until you have updated your payment method. Add payment method now.

  • Why should I switch my prescription to Ascension Rx?

    Beginning January 1, 2022, Ascension Rx will be the new covered pharmacy for SmartHealth members who have maintenance (30+ day supply) and/or outpatient specialty medication needs - providing greater access, convenience and care coordination for SmartHealth members. Your first co-pay is also free when transitioning your maintenance medications to an Ascension Rx outpatient site or Ascension Rx home delivery (excludes Specialty & High Deductible plan).

    After January 1, 2022, maintenance medications and specialty medications will only be a covered benefit when filled by Ascension Rx. While you can get your maintenance medications through a non-Ascension Rx pharmacy, you will pay the full out-of-pocket cost of the medication.

  • How do I sign up for Ascension Rx home delivery?

    Signing up is easy.

    1. Complete the online form
    2. Call/message your prescriber and ask them to send electronically the new 90-day maintenance and/or specialty medication prescriptions to Ascension Rx using the pharmacy codes as follows:
      • Ascension Rx 1001 - Home Delivery for maintenance medications
      • Ascension RX 1303 - Specialty Pharmacy for specialty medications
      • Prescribers can also fax prescriptions to: (833) 347-0798.
  • I have completed the online form and contacted my prescriber but I haven’t received confirmation from Ascension Rx yet that my maintenance medication prescriptions have been set up and I’m running low on medications. What can I do?

    Please note that it can take up to three weeks to process and ship your first prescriptions once you have completed the process. You will receive a confirmation once your medication has shipped.

    In the meantime, if you are running low on medication, please do not worry! As a reminder you can always have your maintenance prescription filled at ANY Ascension Rx retail pharmacy without paying the full out-of-pocket cost. For a list of Ascension Rx outpatient pharmacy locations, click here.

    If there is not an Ascension Rx site near you, to help ensure that you do not run out, effective January 1, 2022, SmartHealth is offering a special extension allowing you to fill five more times at any other participating Cigna network pharmacy without paying the full out-of-pocket cost.

  • How do I order refills through Ascension Rx?

    Once you move your prescription to Ascension Rx you can use the Ascension Rx mobile app, which can be downloaded from the Apple Store or Google Play to manage your medications anytime, anywhere.

    With the Ascension Rx app you can:

    • Refill medications by quickly scanning the label on the medication bottle
    • View a list of medications, including prescription numbers, dosages, number of refills left and expiration dates
    • Get notifications as soon as the prescription is ready
    • Set reminders to take medications
    • View prescribing doctors and sites of care
    • Transfer prescriptions to Ascension Rx from other pharmacies
    • Search for Ascension Rx outpatient pharmacies locations and set preferences based on zip code
  • When should I order my refill prescription to ensure it is delivered in time?

    When you have 10 to 14 days of your current mail order prescription remaining, please use the Ascension Rx mobile app or call 833-Meds-ARx (833-633-7279) to reorder. You will need to provide your prescription and payment information.

  • How can I get my first SmartHealth copay free for my maintenance medications with Ascension Rx Home Delivery or an Ascension Rx retail pharmacy?

    Use Ascension Rx home delivery or Ascension Rx retail locations for your maintenance medications, and receive a free, one-time $0 copay. Simply transition your 30-day and 90-day prescriptions for eligible medications to Ascension Rx. Please note that the free, first copay excludes Affordable Care Act (ACA) preventive drug list prescriptions, which are already covered by law, and this offer excludes specialty pharmacy medications.

About Ascension Rx
  • What is Ascension Rx?

    Ascension established the Ascension Rx brand in 2020 to expand its vision for pharmacy services that will enable a high-touch clinical model centered on the patient-clinician relationship, and supported by an engaged pharmacy team. Ascension's strategic approach to engaging consumers in the launch of the Ascension Rx brand mirrors this high-touch model of care delivery and offers a complete, coordinated approach to medication management.

Eligible Medications
  • Why should I switch my prescription to Ascension Rx?

    Beginning January 1, 2022, Ascension Rx will be the new covered pharmacy for SmartHealth members who have maintenance (30+ day supply) and/or outpatient specialty medication needs - providing greater access, convenience and care coordination for SmartHealth members. Your first co-pay is also free when transitioning your maintenance medications to an Ascension Rx outpatient site or Ascension Rx home delivery (excludes Specialty & High Deductible plan).

    After January 1, 2022, maintenance medications and specialty medications will only be a covered benefit when filled by Ascension Rx. While you can get your maintenance medications through a non-Ascension Rx pharmacy, you will pay the full out-of-pocket cost of the medication.

  • When do I know what service to use for my prescriptions?

    See below for an easy tool:
    Prescriptions Chart

  • Can I use Ascension Rx home delivery for all my prescriptions?

    Home delivery (mail order) service is intended for maintenance medications and specialty medications. Not all medications are good candidates for mail order, including antibiotics and medications that require special handling, such as pain medications. Mail order co-pay reductions cannot be combined and are not additive with other co-pay reduction programs, such as pill splitting. Members can benefit from an incentive that reduces co-pays the most. Members may not combine incentive programs.

    Please note that you can have any prescription filled at ANY Ascension Rx retail pharmacy. For a list of Ascension Rx outpatient pharmacy locations, click here.

  • What is the benefit of using Ascension Rx home delivery for my maintenance medications?

    Prescriptions are conveniently, safely delivered directly to your home in 90-day supplies. Plus it is the most cost-effective option for 90-day supplies. Ascension Rx is part of the same care team as your doctor at Ascension and can help with a more coordinated approach to your care. Ascension Rx can also help connect you to medication assistance, should you need help paying for your medicines.

  • What are specialty medications?
  • What is the benefit of using Ascension Rx for outpatient specialty medications?

    Ascension Rx has an engaged team that works with your doctor to better support your medication therapy and specialty pharmacy needs. Ascension Rx can also offer medications at a lower cost and connect you to financial assistance, if needed. Please call 833-Meds-ARx (833-633-7279) with questions about specialty medications.

  • Can my friends and family use Ascension Rx home delivery service?

    Currently Ascension Rx home delivery is open to just SmartHealth members. However, Ascension Rx does have other services available to non-SmartHealth members. Please call 833-MedsARx (833-633-7279) to learn more.

  • Is it cheaper to use Ascension Rx home delivery for maintenance medications?

    Home delivery of 90-day supplies for maintenance medications is your most cost-effective option. Prescription pricing is competitive and prescription financial assistance options are available.

Prescription Transfer/Setting up Your Prescription at Ascension Rx
  • How do I sign up for Ascension Rx home delivery?

    Signing up is easy.

    1. Complete the online form 
    2. Call/message your prescriber and ask them to send electronically the new 90-day maintenance and/or specialty medication prescriptions to Ascension Rx using the pharmacy codes as follows:
      • Ascension Rx 1001 - Home Delivery for maintenance medications
      • Prescribers can also fax prescriptions to: (833) 347-0798.
  • Who do I talk to about converting my outpatient specialty medications to Ascension Rx home delivery?

    You should first talk to your doctor at Ascension about how Ascension Rx can help with your specialty medications. Ascension Rx specialty pharmacy operating hours are Monday through Friday, 8 a.m. to 5 p.m. CT. A pharmacist is also on call 24/7. Please call 833-Meds-ARx (833-633-7279).

    Once you have spoken to your prescriber, ask them to send the new specialty medication prescription electronically to Ascension Rx using the pharmacy code: Ascension RX 1303 - Specialty Pharmacy. Prescribers can also fax prescriptions to: (833) 347-0798.

Contacting Prescribers
  • What does my Ascension clinician have to do to have my maintenance medication prescription moved to Ascension Rx home delivery or an outpatient pharmacy location?

    Your clinician simply needs to send a new prescription for your maintenance medication to “Ascension Rx 1001 Home Delivery.” If you prefer to have your maintenance medication filled locally, you can do so at an Ascension Rx outpatient pharmacy location near you, simply let your clinician know the location that is most convenient for you. Click here for a list of locations.

  • What if my clinician is outside the Ascension network? How will they fill my prescription with Ascension Rx?

    This can be done in several ways for home delivery:

    • Ask your clinician to send a prescription to “Ascension Rx 1001 Home Delivery;” or “Ascension Rx 1303 - Specialty Pharmacy” for specialty medication or
    • Ask your clinician to fax a prescription to 1-833-347-0798 or
    • Call us at 1-833-Meds-ARx (1-833-633-7279 and we can coordinate with your doctor)

    If you prefer to have your maintenance medication filled locally, you can do so at an Ascension Rx Pharmacy location near you, simply let your clinician know the location that is most convenient for you. Click here for a list of locations.

  • I have completed the online form and contacted my prescriber but I haven’t received confirmation from Ascension Rx yet that my maintenance medication prescriptions have been set up and I’m running low on medications. What can I do?

    Please note that it can take up to three weeks to process and ship your first prescriptions once you have completed the process. You will receive a confirmation once your medication has shipped.

    In the meantime, if you are running low on medication, please do not worry! As a reminder you can always have your maintenance prescription filled at ANY Ascension Rx retail pharmacy without paying the full out-of-pocket cost. For a list of Ascension Rx outpatient pharmacy locations, click here.

    If there is not an Ascension Rx site near you, to help ensure that you do not run out, effective January 1, 2022, SmartHealth is offering a special extension allowing you to fill two more times at any other participating Cigna network pharmacy without paying the full out-of-pocket cost.

Receiving Medications
  • What is the process for paying for my prescription via credit card?

    Ascension Rx Home Delivery has moved to a new payment system - a new way to improve our service to you and make your prescriptions more convenient. Even if you have already provided a credit card for your copays, you must add your payment method using this new secure online tool. You will not be able to refill your current prescription until you have updated your payment method. Add payment method now.

  • How will my prescription order be delivered?

    Medications will arrive via United States Postal Service or FedEx and packaged appropriately according to medication temperature requirements, if any. There is no additional charge for delivery.

  • Can I track my home delivery order?

    Yes, a link with shipment tracking information can be sent to your preferred email address.

  • How long does it take to receive my order?

    You can expect to receive medications in 4 business days.

  • How do I pay for my order?

    Although paying by credit card is the preferred method of payment, Ascension Rx also accepts flexible spending cards, checks, and money orders made payable to Ascension Rx. A best practice is to have an FSA card, then a credit card on file as a backup.

  • What if my medication gets lost in the mail?

    Although rare, don’t worry, we will make sure you get the medications you need. Call 833-Meds-ARx (833-633-7279) if you believe there to be an issue with your order.

  • What if I have questions about my medication(s)?

    Significant information pertaining to the use of your medication, possible side effects and instructions are enclosed in each package. We also have an Ascension Rx pharmacist who is on call 24/7 and can also answer questions and provide further assistance by calling 833-Meds-ARx (833-633-7279).

Cost
  • What if I have difficulty affording my medications?

    Similar to other home delivery and specialty pharmacies, prescription assistance is available. The Ascension Rx team will happily connect you or your beneficiaries to financial assistance resources and help determine which options are available. Or you can call 833-633-7279. Our team is here to listen to your concerns and work with you to find the resources you need.

Managing Refills
  • How do I order refills through Ascension Rx?

    Once you move your prescription to Ascension Rx you can use the Ascension Rx mobile app, which can be downloaded from the Apple Store or Google Play to manage your medications anytime, anywhere.

    With the Ascension Rx app you can:

    • Refill medications by quickly scanning the label on the medication bottle
    • View a list of medications, including prescription numbers, dosages, number of refills left and expiration dates
    • Get notifications as soon as the prescription is ready
    • Set reminders to take medications
    • View prescribing doctors and sites of care
    • Transfer prescriptions to Ascension Rx from other pharmacies
    • Search for Ascension Rx outpatient pharmacies locations and set preferences based on zip code
  • When should I order my refill prescription to ensure it is delivered in time?

    When you have 10 to 14 days of your current mail order prescription remaining, please use the Ascension Rx mobile app or call 833-Meds-ARx (833-633-7279) to reorder. You will need to provide your prescription and payment information.