We encourage you to provide feedback, make a suggestion, ask a question or share a compliment or concern on a recent stay or visit at any of our sites of care.
For immediate assistance, please speak with your care provider or ask to speak with the department director/manager.
For additional assistance, you or your representative may also direct any feedback to our Patient Relations department.
Ascension St. Vincent's Patient Relations
1130 22nd Street South, Ste 1000
Birmingham, AL 35205
Hours: Mon-Fri: 8 a.m.-4 p.m.
Tel: (205) 939-7264
Email: asvpatientrelations@ascension.org
You also have the right to contact any of the following agencies:
The Centers for Medicare and Medicaid Services
Tel: 800-MED-ICARE (800-633-4227)
For the hearing impaired: 877-486-2048
ADPH (Alabama Department of Public Health)
Tel: 800-252-1818
Web: alabamapublichealth.gov
The Joint Commission
For automated instructions on how to file a patient safety complaint, please call 800-994-6610. For more information, visit jointcommission.org.
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
If you are a Medicare beneficiary, and have a quality of care concern, please contact Kepro:
Tel: 888-317-0751
Email: beneficiary.complaints@kepro.com
