Patient Relations | Ascension
Ascension St. Vincent’s St. Clair

Ascension St. Vincent’s St. Clair

  • Hospital/Medical Center
  • Imaging
  • Laboratory
  • Physical Therapy
  • Surgery


7063 Veterans Pkwy
Pell City,  AL  35125



Patient Relations

At Ascension St. Vincent's, listening to the voice of those we serve is central to our commitment to deliver compassionate, personalized care.

We encourage you to provide feedback, make a suggestion, ask a question or share a compliment or concern on a recent stay or visit at any of our sites of care.

For immediate assistance, please speak with your care provider or ask to speak with the department director/manager.

For additional assistance, you or your representative may also direct any feedback to our Patient Relations department.

Hours: Mon-Fri: 8 a.m.-4 p.m.
Tel: (205) 939-7264

You also have the right to contact any of the following agencies:

The Centers for Medicare and Medicaid Services
Tel: 800-MED-ICARE (800-633-4227)
For the hearing impaired: 877-486-2048

ADPH (Alabama Department of Public Health)
Tel: 800-252-1818

The Joint Commission
For automated instructions on how to file a patient safety complaint, please call 800-994-6610. For more information, visit

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Fax: 630-792-5636

If you are a Medicare beneficiary, and have a quality of care concern, please contact Kepro:
Tel: 888-317-0751