Ascension All Saints Hospital - Surgical Services - Spring Street Campus

Ascension All Saints Hospital is dedicated to excellence and providing exceptional and compassionate health care service that promotes the dignity and well being of the people we serve.

If at any time during your stay you have questions or a concern, please feel free to speak with an All Saints associate or caregiver. Our goal is to make your experience with us positive.

During your stay, you can expect that we will:

• Respond quickly to your health care needs
• Give you safe and high quality care
• Treat you with dignity and respect
• Maintain clean and safe surroundings
• Protect your privacy and the confidentiality of your patient information

Private Patient Rooms and In-Room Amenities

All patient rooms at All Saints are private, single use and are equipped with a private bathroom and shower, telephone and television. Several rooms are specially designed for certain patient populations.

Telephones

You'll find a phone in each patient room for your use (except ICU). Family and friends are able to call you directly. The phone number will be written on the white board in the room or on your phone.

Calls coming into each patient room are turned off at 9 pm and turned back on at 6 am. When your phones are turned off, calls are directed to the nurses' station. Patients may call out on their phones at any time.

• Local calls are free. Dial 9, then the number you wish to call.
• Long distance calls are best made using a calling card. To use your calling card, dial 9 and then follow the calling card's instructions.
• Long distance calls cannot be charged to your room. If you would like to make a long distance call, you'll need to charge it to a credit card. Please dial the operator “0” for assistance.
• Cellular phone use is permitted throughout the medical center unless noted otherwise.
• Cell phones are permitted in patient rooms.

Television

If you have a significant hearing impairment and would like to view programs with closed-captions, ask your nurse to make arrangements for this free service.

• For a list of local cable channels, go to Channel 99
• The Patient Education Channel is Channel 68
• Live Mass is on Channel 72 Sundays at noon and Wednesdays at 4 p.m.
• The C.A.R.E. Channel offers respite from commercial television, noise, and other stressful distractions. Combining beautiful nature video and soothing instrumental music, this program serves as a therapeutic tool to enhance and promote healing. C.A.R.E. also includes a second channel, which is programmed with Guided Imagery.

Newspaper

A Racine Journal Times will be delivered with your breakfast tray.

Mail

A volunteer or nursing staff member will deliver your patient mail to your room. Mail received after you are discharged will be forwarded to your home address. You can give your outgoing mail to the nurse or a volunteer.

ATMs

You can find an ATM in the vending room near the cafeteria entrance on the lower level.

Parking, Courtesy Van and Valet Services

You'll find free parking at All Saints' two main campuses and Ascension Medical Group locations.

For your safety, we recommend that you remove all visible items like loose change, GPS devices, phones, iPods and other electronic equipment. Don't forget about GPS docks, suction cups, power cords, and any other support equipment. Criminals target vehicles with high-value items in plain sight.

Valet

Free Valet parking is available at the Cardiovascular Institute and Atrium entrances on the Spring Street campus.

• Cardiovascular Institute – 3803 Spring Street | 6:30 am – 7 pm
• Atrium – 3811 Spring Street | 6:30 am – 4:30 pm

Courtesy Van

Our courtesy van drives throughout the various parking lots on the Spring Street Campus helping visitors and patients easily get around our campus. For a courtesy van, please call 262-687-RIDE (7433). Sponsored by the Volunteers in Partnership with All Saints.

• Monday, Wednesday, Thursday: 8 am – 4:30 pm
• Tuesday and Friday: 8 am – 2 pm

Please note: Times may change based on the availability of the driver.

Care Management Services

Care management services include:

• Social workers
• RN case managers
• Physicians
• Utilization management specialists
• Clinical documentation specialists
• Discharge planners
• A community health liaison

Our care management staff is available on each hospital unit to help create a safe discharge plan in collaboration with the physicians and nursing staff.

Care management staff can help you make arrangements for:

• Home health care
• Equipment at home
• Other post-acute care needs such as:
• Rehabilitation
• Home infusion
• Hospice
• Inpatient skilled nursing care

If you think you need one of these services, talk with your physician, nurse or call care management at 262-687-4589. On-call social workers are also available after hours and in the Emergency Care Center seven days a week.

Advance Directives

The care management team can help you complete an Advance Directive. An Advance Directive is a document that allows you to determine your treatment choices when you are not able to communicate your own preferences.

Interpreter Services

If you are hearing-impaired or have difficulty communicating in English, your nurse can help you get an interpreter at no cost to you.

Notary Public

If you need notary public services, ask your nurse. He or she will help you contact an on-site notary.

Library and Community Resource Center

On the Spring Street Campus, the Library and Community Resource Center are located on the first floor near the main entrance of the hospital.

• A fax machine is available only for sending faxes, not receiving.
• A photocopier is available to copy medical related papers at no charge.
• If you are interested in checking out books or AV materials or using the Internet, please stop by the library to fill out a registration form.

Library Hours
Monday-Friday: 8 am – 4:30 pm

For more information, please call the library at 262-687-4300.

Mail and Newspapers

Volunteers or nursing staff deliver mail to patients’ rooms. Mail received after the person is discharged will be forwarded to a home address. You can give outgoing mail to the nurse or a volunteer. You can also buy local newspapers in the gift shop on the Spring Street Campus. Other newspapers are available outside the main entrance at 3801 Spring Street.

Smoking

All Saints Hospital is a completely tobacco- and smoke-free campus. For the health of our patients, visitors and staff, smoking or the use of tobacco products is not allowed anywhere on our campuses or physician offices.

For additional visitor amenities, please call All Saints at 262-687-4011.