It's important to us that you receive the right care and that your experience is pleasant and comfortable. Our doctors and nursing staff maintain the highest standards of excellence for clinical outcomes, and our entire staff is dedicated to the highest level of patient satisfaction.
During your stay as a patient, you can expect that we'll:
- Respond quickly to your health care needs
- Give you safe and high quality care
- Be friendly and treat you with courtesy
- Maintain clean and safe surroundings
- Protect your privacy and the confidentiality of your patient information
If you have any questions or concerns during your stay, please talk with your nurse or any member of your health care team.
We are pleased to offer our patients the following amenities.
ATM
An ATM is available next to the cafeteria.
Cafeteria
Visitors are welcome to eat in the cafeteria on the first floor next to the gift shop.
Cafeteria Hours
Open Daily: 6:30 a.m. to 7:00 p.m.
Care Management Services and Advance Directives
Nurse case managers and social workers will help you and your family deal with ongoing health care needs as well as social, emotional, financial, and other issues related to your medical conditions and procedures. They will also help you complete an Advance Directive.
CaringBridge
Helping You Connect with Family & Friends When Health Matters Most
We are proud to partner with CaringBridge to provide our patients and community with free websites that connect people experiencing a significant health challenge to family and friends - making each health journey easier.
CaringBridge websites offer a personal and private space to communicate and show support, saving time and emotional energy when health matters most. Plus, they are easy to create and use. Authors can add health updates and photos to share their story while visitors leave messages of love, hope and compassion in the guestbook.
Learn more or create a CaringBridge website.
Chapel and Chaplain Srevices
Patients, families and friends are welcome to pray and reflect in our chapel on the fifth floor. Catholic Mass is held every Thursday at 11:30 a.m.
An ecumenical chaplain is available 247/7 to listen and offer comfort and spiritual support to you and your family during your stay. They also can help you with difficult decisions, grief support and interfaith worship services.
Gift Shop
You’ll find a variety of personal items, magazines, gifts and cards in the hospital gift shop on the first floor. The gift shop is staffed by volunteers and is open until 7:30 pm during the week and 3 pm on weekends.
Gifts and Deliveries
You can send mail, plants and flowers to the patients. Mail received after the patient is discharged will be forwarded to a home address. Go ahead and send Mylar balloons, but please don’t send latex balloons. You can bring food but only if the food is within the patient's dietary restrictions.
Mail and Flowers
- Your mail will be delivered to your room on weekdays. Any mail received after your discharge will be forwarded to your home.
- Flowers will be delivered to your room.
Pharmacy
A full-service retail pharmacy is on the first floor near the entrance of the parking lot.
Pharmacy Hours
Monday through Friday: 8:30 a.m. - 5:00 p.m.
Private Patient Rooms
Several of our rooms are specially designed for certain patient populations such as pregnancy/birthing, bariatric surgery patients and orthopedic patients. All patient rooms are private and include:
-
Private bathroom and shower
- Telephone
- TV
- Wireless Internet
Room Service and Newspaper
Select your meal from a menu in your room, and we'll deliver right to you. Just call nutrition services! Guest trays are available upon request.
You may also request a free Milwaukee Journal Sentinel when you call to order your breakfast through room service.
Waiting Areas
We created specially designed lounge areas for visitors on each patient floor and in the main lobby. Specific waiting areas have been designated for families of patients in the Intensive Care Unit (ICU) and in surgery.
Wireless Internet
We have free wireless Internet access throughout the hospital. Bring your own laptop, tablet or other device and enjoy the Web.
For more information about patient amenities, please call us at 414-647-5000.
