When you choose Ascension Providence Rochester Hospital for your family’s emergency care, you’ll get the right care, at the right place and at the right time. When care is needed right away, we’re close to where you are with 24/7 care for life-threatening and severe illness and injury — including heart attack, stroke, trauma and more. We listen to quickly understand your health needs. Then, we provide care that’s right for you. From the moment you enter the doors, we deliver compassionate care to help you and your loved ones through an emergency.
When your child needs pediatric emergency care, our emergency room provides family-centered care. Children's needs are different from adults, so our doctors and care teams care for kids and their specific needs.
If you are experiencing a life-threatening emergency, go directly to the ER or dial 911. Signs or symptoms of an acute emergency may include shortness of breath, chest pain, open fracture, fainting, severe bleeding, head injury or other major trauma, one-sided weakness or numbness, loss of consciousness or fainting, severe abdominal pain, or bites or stings.
Reasons to seek emergency care
When you’re having an emergency, getting the right care at the right time is important. Visit an ER if you or a loved one is experiencing:
- A broken bone
- Bites or stings
- Blue face and lips, or pale coloring
- Chest pain
- Difficulty speaking
- Extreme fatigue
- Head injury or other trauma
- Labor pains
- Open fractures
- Severe bleeding
- Severe stomach pain
- Shortness of breath
- Sudden numbness or weakness
We’re ready for serious injuries with 24/7 emergency care
When you or a loved one has experienced a traumatic injury, you need immediate, advanced care. Ascension Providence Rochester Hospital Emergency Department is a level III trauma center. When you choose Ascension trauma centers, you get highly trained care teams with the expertise to stabilize serious injuries. They work together to provide comprehensive emergency medical services. Each trauma center is verified by the American College of Surgeons and/or designated by the State to ensure they are equipped for, and capable of, caring for patients with the most serious injuries.
Our teams specialize in stabilizing and caring for patients with serious injuries. They are part of our experienced emergency teams delivering trauma care using high-tech equipment and techniques. Accidents happen, and when they do, our trauma teams are ready to deliver the expert care that’s right for you.
Connected to specialized follow-up care
Your care doesn’t stop when you leave the ER. Because we’re more than emergency care, you will be connected to follow-up care to support your care plan and recovery. We connect you to specialists in cardiology, orthopedics, cancer specialist, behavioral health specialist and more. Your care team also helps you manage your medications and sends prescriptions to your local pharmacy or through Ascension Rx. And you will always have access to other services at Ascension Providence Rochester Hospital, like imaging and lab.