At Ascension, we value listening to our patients and their families to hear where we did well and where we may need to improve. We encourage you to give us your feedback, make a suggestion, ask a question, or share a compliment or concern you may have about the care or service you received.
For immediate assistance, please speak with your care provider or ask to speak with the department director/manager. You or your representative may also direct any feedback to our Patient Experience department at 269-226-5210. A Patient Experience Representative is available Monday-Friday, 8:00 a.m.-4:30 p.m. If calling after hours or on a weekend, leave a message for a call back the next business day. If you prefer to send comments through US mail, please send to:
Ascension Borgess, Patient Experience
1521 Gull Rd., Kalamazoo, MI 49048
You also have the right to contact any of the following agencies:
The Centers for Medicare and Medicaid Services
800-MED-ICARE (800-633-4227)
For the hearing impaired: 877-486-2048
The State of Michigan, Licensing and Regulatory Affairs (LARA), Bureau of Health Services
800-882-6006 or michigan.gov/lara
The State of Michigan, Licensing and Regulatory Affairs (LARA), Bureau of Health Care Services, Health Professions Division
Allegation hotline: 517-335-9700
The Joint Commission
Excluding Ascension Borgess Allegan
For automated instructions on how to file a patient safety event, please call 800-994-6610. For more information, visit jointcommission.org.
Fax: 630-792-5636
Mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
If you are a Medicare beneficiary and have a quality of care concern, call Livanta at 888-524-9900. For the hearing impaired, call 888-985-8775.
