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    Michigan

    Family finds emergency care for eight-year-old’s arm injury at Ascension Borgess

    January 15, 2025
    Julian in an arm cast after receiving emergency treatment at Ascension Borgess in Kalamazoo

    Emergency care teams at Ascension Borgess comforts an eight-year-old boy with a dislocated arm and his parents in Kalamazoo, Michigan.

    On December 6th, what began as a regular day for one family quickly turned into a parent’s worst nightmare for this Kalamazoo family. Eight-year-old Julian suffered a severe arm injury at home, leaving his father overwhelmed and anxious. Watching his son in pain, with a bone visibly dislocated and piercing through the skin, was a moment of helplessness. The family quickly sought care at Ascension Borgess Emergency Department to relieve Julian from pain.

    Quick compassionate emergency care

    One of the father’s biggest concerns was the possibility of a long wait in the emergency room while Julian was in so much pain. “We didn’t know what to do. We just wanted him to get help quickly,” he explained. But as soon as they arrived at Ascension Borgess, the staff immediately called them back for triage. “Within minutes, they were assessing him,” he said. “Their quick response really set the tone for the rest of the visit.”

    Julian was taken to a treatment room specially prepared for his injury. The team wasted no time but also showed empathy. They addressed Julian directly, reassuring him every step of the way. A nurse even gave Julian a small bear—a gesture of comfort that made a lasting impression. “That little bear meant the world to him,” his father shared. “He carried it around for weeks afterward. It was a small thing, but it made him feel safe.”

    Emergency care for all ages

    As the medical team began treatment, their attentiveness extended beyond physical care. At one point, Julian’s breathing became shallow due to the strong medication administered to manage his pain. A nurse calmly leaned in and spoke to him in a comforting yet firm tone. “She told him, ‘You need to breathe. You’re going to be okay, but you need to breathe,’” his father recalled. “Julian listened to her and started calming down. It was such a critical moment, and she handled it perfectly.”

    The team’s approach was age-appropriate and empathetic. They ensured that Julian felt safe and cared for, which brought immense relief to his father. “They treated Julian as more than just a patient,” he said. “They saw him as a kid who was scared and in pain, and they made sure he felt okay through it all.” Within three hours, Julian’s bone had been expertly reset, and he was on the road to recovery.

    Team care approach that keeps parents informed

    For Julian’s father, the transparency of the medical team made all the difference. “As a parent, you want to know what’s happening every step of the way,” he explained. “The staff kept me informed—showing me x-rays, explaining the treatment plan, and even discussing medication options.”

    The inclusion of parents in decision-making provided reassurance during a stressful time. Whether it was discussing the possibility of surgery or outlining the next steps for Julian’s recovery, the team made sure the father felt like an active participant in his son’s care. “That kind of communication builds trust,” he said. “It’s what every parent hopes for in a situation like this.”

    Care for you as a whole person

    Thanks to the expert care Julian received, his recovery has been smooth. The emergency team’s precise work in setting his bone eliminated the need for surgery. Now, Julian wears a temporary six-week cast, which he proudly chose to be his favorite color blue. Despite the temporary limitation of his left hand, Julian has adapted quickly and even enjoys giving updates on learning to write with his right hand.

    Reflecting on the experience, Julian’s father expressed deep gratitude. “I’ve been to emergency rooms before, but Borgess was different,” he said. “They didn’t just treat his injury; they cared for him as a whole person. And they made sure I felt supported as a parent, too.”

    Whether you need emergency care, urgent care or want to talk with a doctor online or in-person — you’ll find the care you need close to home in Kalamazoo. Find emergency care close to home by visiting Ascension Borgess Emergency Department.

    Last updated: January 15, 2025

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