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Ascension Providence Hospital, Novi Campus

  • Hospital/Medical Center
  • Emergency Care
  • Primary Care/Clinic
  • Imaging
  • Laboratory
Hours
Always Open
Appointments

About Us

Ascension Providence Hospital, Novi Campus care teams wants your family birth experience to be a health, positive, memorable occasion.

Our care is focused on safety and quality and aligned with patient need and wishes. We have 27 spacious, private rooms that accommodate all phases of the birth experience: labor, delivery, recovery and postpartum (LDRP) care. Our unit highlights include:

  • Private rooms where our care teams come to the patient with hourly rounding
  • Hallway closets between every two rooms filled with supplies so staff and supplies are closer to you
  • Computers in the rooms and alcoves so staff are closer to their patients
  • Two C-section rooms and an anesthesiologist is conveniently located on the unit if a C-section is needed
  • High cribs so babies are within convenient reach – mothers don’t have to get out of bed or bend down to hold their baby
  • Modern equipment is available in each room

At Ascension Providence Hospital, Novi Campus, healthy babies stay with mom and dad together as a family to encourage important bonding that occurs in the initial stages of the newborn’s life. Our lactation consultants (nurses with an expertise in breastfeeding) are available to help moms learn their infants feeding cues.

For babies that may need extra care, our Special Care Nursery features unique semi-private rooms for babies and accommodates parents to stay in the room with the child. The unit has the most modern medical technology and is staffed with a neonatal nurse practitioner 24 hours a day.

We encourage you to ask lots of questions but most of all keep us informed of what you may want so we can be the best health care team for you and your family.

Information about your care and stay at Ascension Providence Hospital, Novi Campus

Arriving at the hospital

The admission process

Arriving at the hospital when you are in labor can sometimes be a stressful time. If you have not already attended one of our Childbirth Classes and received a tour of the hospital and unit you will be having your baby in, it is a good idea to call and schedule a tour or visit to the unit/hospital.

Moms and support person parking

When you come in to have your baby, park where it is most convenient to get to our units based on how you are feeling.

If you feel like you are close to having your baby, do not wait! Go straight to the emergency entrance; security and the staff there will help you get up to the labor/delivery unit.

If your labor is feeling comfortable or you are scheduled to come in, park in the regular parking lots or use Valet parking if it’s available based on the time of day you are arriving.

The best place to park is in the lot southeast of the main entrance of the hospital off Beck Road. Valet service is available during the day till 8 p.m. Visitors can also use this same parking lot when they come to visit you throughout your stay with us.

If it is after 8 p.m., you will need to enter and leave through the Emergency Room entrance as the Main Entrance of the hospital is locked throughout the night.

Stop at the Front Desk or Emergency Desk or come directly to the 3rd Floor of the Hospital off the Main Entrance/Lobby to the LDRP Unit. Take the elevators to the 3rd floor and pick up the phone to be entered into the LDRP/Birthing unit.

If there is time during normal business hours, you may complete your registration at the Main Entrance before coming to the floor or it may be done when you arrive on the unit. Registration team members will ask you to show them your insurance card and picture identification card when you come in to have your baby or for other tests. They will make a copy of the cards to have on file to process any charges that occur for both you and your baby after he/she is born.

Enjoying visitors during your stay

We encourage you to rest during your stay with us when you can but we know that many of your friends and family will want to stop by and share in this special time with you. We provide signage and support to you to put up when you do need some rest. Please let us know when you would like to use it to inform others to give you and your baby a little break time to catch up on some much needed private time for your health and that of your little one as well.

During labor - We limit three (3) support people to your room during labor before the birth of your baby. These three people are of your choosing and we will work with you to be sure that they are there to support you throughout the challenges of labor and delivery. They may be there 24 hours a day and we do not limit their coming and going. We will provide sleeping arrangements in the room for one (1) of the support persons to be able to stay in the room with you. Siblings of your new baby may visit you in your room if accompanied by an adult.

After the baby is born - We highly recommend a support person stay with you and your baby to support rooming in of baby with mom and to help with the care that both mom and baby will need as you learn to bond with each other, breastfeed, identify needs and support each other’s education for preparing to go home. Mothers and babies only stay in the hospital an average 24-48 hours, so the more time the family unit can be together the better the transition to home will be and the more rest the mother will get in the hospital when a support person is there helping her.

Visitors are welcome 24 hours a day throughout your hospital stay. Please let us know if we need to help you limit times of your visitors to assist you in rest periods. Signs are provided on the back of your door that you can place outside your door to alert visitors that you are resting whenever needed.

Safety/security

Due to many people having latex allergies, please let your visitors know that Ascension Providence Hospital requests they not send you or your baby latex (rubber-type) balloons during your stay.

This type of balloon also has been shown to pose a serious choking hazard for children under the age of 3 years old. Latex balloons burst and children often chew on them especially blown up ones that are pretty to look at in bright colors. They often burst and young children inhale them; they cannot be removed from their throats.

Mylar (silver-looking) balloons are great! Help save a latex allergy person’s life in the hospital and maybe your own child’s life in the future!

Safe sleep - means preventing Sudden Infant Death Syndrome (SIDS)

Across the country, there has been a reduction in SIDS by having children sleep on their backs and by providing safe sleep areas for babies. At Ascension Providence Hospital, we support “Back to Sleep” by the use of sleep sacks for babies to sleep in and we will be teaching you about them during your stay.

We will also be teaching you about other key ways to provide SAFE SLEEP. American Academy of Pediatrics has guidelines for Infant Sleep Safety and SIDS reduction. They recommend the following for all babies:

  • Always place your infant on their BACK to sleep
  • Use a firm sleep surface. Car seats and other sitting devices are not recommended for routine sleep.
  • Have your baby sleep in the same room as you, initially: do not have baby sleep in the same bed as you. Room sharing without BED sharing is recommended.
  • Breastfeeding is recommended.
  • Have your baby receive all recommended vaccinations.
  • Bumper pads in cribs or bassinets should not be used as there is a risk of suffocation, strangulation by possibly getting tangled up in them.
  • Keep soft objects or loose bedding out of the crib or bassinet. This includes pillow and blankets as well.
  • Wedges or other positioning devices should not be used.

A common item given to babies is small stuffed animals. These are cute but are usually not appropriate for babies and children under three (3) years of age. Even age appropriate toys should never be put in cribs or bassinets for infants. Please encourage your friends and family not to bring them to the hospital and at home put them on a shelf. Decorate the room with them or play with them with your child personally. Do not use them in the baby’s crib.

Infant security - keep your baby with you or with someone you know

Nurses and doctors/midwives have specially colored picture ID badges in the hospital as part of our infant security program. Nurses have blue badges specially coded to let them in and out of baby units. Doctors/midwives/nurse practitioners have yellow/orange/green badges that indicate they are baby specialists. You should never let someone take your baby out of your room that does not have a specially colored badge on.

If someone tries to take your baby out of your room without a specially colored badge, say STOP! Put your emergency call light on and call your nurse to find out what is going on.

We also have a very specialized electronic tag (HUGs) for your baby that keeps your baby safe when he/she is out of your room, with you or with someone else. Our hospital has sensors on all the doors leading out of the unit so that no one is able to remove a baby from the hospital without us knowing about it. This system has been placed there to provide you with the ability to sleep soundly even with the baby in your room knowing that we are ‘watching’ at all times. We can track the movement of your baby by this tag as well.

We also have a specially designed ID tag that you will be receiving at the time your baby is born. It will match your baby’s bracelet. Your designated support person will get one of the baby’s special ID tags as well – showing him/her to be a special member of the care team for your baby. This tag will allow us to confirm that your baby is truly the baby that was born to you.

We also will be providing you an electronic “KISS” – an electronic tag that will play a few little tones of a lullaby every time your baby and you make that special match. If the wrong baby were to come to you, our system would alert us and you would know you had received the wrong baby. Not only do you have one of your baby’s ID bands to compare but your special electronic “KISS” remains on your wrist till you and the baby are ready to go out the door and take your new baby home.

Comfort services

Meals

Ascension Providence Hospital provides ‘room service style’ meals for all our patients. In your room is a menu of choices you will be able to order from by calling the number posted on the menu and on your communication board between 6:30 a.m. and 7 p.m. This very special way to order allows you to get food at the time you are hungry and also pick out what you are hungry to eat. For a set charge, your guest may order a meal along with you from the menu and they will bring it up with your order to the room. Arrangements can be made at the cashier in the cafeteria to purchase a guest ticket or the Food Service staff when ordering can help you.

We want to be sure to provide an individual meal plan for anyone with special dietary requests. We have specialized menus for anyone who would like to order from a Kosher menu or a Japanese menu. Please let your nurse know if either of these would better suit your needs. Vegetarian options are highlighted as well on the menu provided in your room.

If you need assistance in ordering your meals, a Food Service team member will be happy to visit with you to help you plan your meals. Please let your nurse know to contact the Food/Nutrition Office to arrange this for you. We welcome the opportunity to meet your needs.

Cafeteria and vending services

Ascension Providence Hospital, Novi Campus, has a cafeteria that is open from 7 a.m. to 7 p.m. for full meal service. Vending machines can be found on 3rd floor in the family waiting room and on the first floor by the cafeteria.

Gift Shops

Gifts shops are located off the main lobby area. Generally the hours are 9 a.m. to 8 p.m. during the week and on Saturdays, Sundays 11:30 a.m. to 4 p.m. Hours may vary at certain times of the year.

Ascension Providence Hospital Breastfeeding Assistance Program offices carries breast pumps, nursing bras, sleep sacks, and other mom/baby items for purchase. Your nurse will be happy to have a Lactation Consultant stop by your room to discuss any item you may be looking for or are in need of during your stay. You can also visit them before you deliver or after you go home for these supplies. They will be happy to help you; their contact information is in the back of your book.

Valuables

Please do not bring credit cards, large amounts of cash or valuables to the hospital. Your stay will be brief and items can get lost when you are focusing on other important things like giving birth!

No smoking campus

Our hospitals are smoke-free facilities. If you have not already quit smoking, now is an excellent time to do so – for your health and that of your new baby. Please let your visitors know this too.

After your baby is born

Skin to Skin Contact

Ascension Providence Hospital assists mothers and babies to bond immediately after birth and throughout their hospital stay by assisting them with skin to skin contact (STS). Nurses will help start STS in the delivery or C-section room, if mom and baby are stable, and continue it for at least one hour or until the baby has breastfed.

STS is done by holding your baby naked and un-swaddled belly down, directly on your bare chest. A blanket is placed over the baby to prevent the baby from getting chilled, usually, while in STS position and for safety.

STS has many benefits for you and your baby:

  • Keeps your baby warmer
  • Helps control your baby’s heart rate and breathing
  • Your baby cries less
  • Helps keep your baby’s blood sugar better
  • Helps your baby breastfeed better
  • Decreases your stress and improves bonding
  • Decreases your pain and bleeding after delivery
  • Helps keep your milk supply up when breastfeeding

We encourage you to use STS often for all the above reasons no matter what your feeding plan is. The benefits to you and your baby are easy to see why this is something that should continue even at home.

STS can be done by other members of your baby’s family - fathers and other support people can help your baby achieve these benefits as well with STS time with your new baby.

Rooming-in with your baby

Ascension Providence Hospital believes babies and their mothers belong together for the 24-48 hours that most stay in the hospital today. We do not separate mothers and babies by taking them routinely to a nursery but rather support mothers and babies by providing the care needed in their room together. Additionally, we provide sleeping space for an addi­tional support person to sleep over night in your room to assist new moms in their care and in the care of your new baby.

Education is provided in small amounts through frequent discussions at the bedside by nurses, doctors and midwives. There is so much to learn about self-care as well as the care of your new baby. Learning to listen for the needs of your new baby, even if this is not your first baby – every baby is unique, is very important. By having your baby with you as much as possible, we are able to help you learn a little at a time. We know this can seem overwhelming, so we find having a support person with you to hear the information and learn it with you, as well as to assist you in your care, will help make the transition to home a smoother one for you and for your baby. This will also allow you to have the ability to rest more, knowing someone else has the same knowledge and information you have.

The entire team of nurses and doctors/midwives will also be here to assist you with your baby’s care throughout your hospital stay as both you and your baby are our patients. If you feel overwhelmed or concerned about your baby in the room, please do not hesitate to speak with your nurse and we will work with you to get the extra help you need to rest.

Benefits of rooming in with your baby

  • Safer for your baby
  • You are able to learn your baby’s feeding cues and feed your baby more readily when he/she is hungry
  • Decreases your baby’s separation anxiety

Benefits of rooming in for you

  • Allows you to learn your baby better; makes the transition to home smoother
  • Can actually help you sleep better as you learn to sleep when your baby sleeps
  • Can decrease your stress

Both you and your baby will be assigned the same room number but two separate bed numbers as the hospital tracks each of you as two separate patients. Your insurance company may process and assign a separate charge to each of you for the care provided even though you were in the same room much as is the case when two people are in the same room elsewhere in the hospital.

Feel free to contact Financial Services through the hospital operator for any questions about your bill or insurance questions before you come in or after you go home. They can be reached through the main hospital number.

Specialized care for sick newborns

Sometimes you and your baby cannot go home together and your baby must stay in the hospital after you have been discharged home. Ascension Providence has specially trained care teams to care for your baby if they have special needs when they are born.

Special Care Nursery (SCN)

Located on the 3rd Floor of our Novi Campus, our Special Care Nursery (SCN) is designed to meet the very unique medical needs of newborns that are sick at birth or require more than normal care when born after 32 weeks of your pregnancy. The SCN has a highly specialized care team of Pediatricians/Neonatologists, Neonatal Nurse Practitioners (NNPs) and nurses who specialize in Neonatal Nursing, and run by our NICU at Ascension Providence Hospital, Southfield Campus. This care team is present and available 24/7 to handle any emergency that may present at the Novi Campus related to newborns and can safely care for them until it is determined your baby is doing well, should remain in the SCN, or needs a higher level of care and transfer to another hospital such as the NICU at the Southfield Campus or elsewhere. Providing high-risk newborn care across our communities is important to quality outcomes and our mission.

 

Doctors, NNPs and nurses will visit you in Labor & Delivery prior to your baby’s birth if there is an expectation that your baby may go the SCN or elsewhere. The care teams will help you understand what to expect and answer your questions.

 

We encourage your involvement in your baby’s care in the SCN and visiting your baby there is important – visitation is open to parents 24 hours a day. The staff welcomes parents and considers them part of the care team. You are welcome to feed and hold your baby at any time of the day. We will make arrangements with you for this. We will find private space for you in the SCN or in an LDRP room as space is available. Waiting room space is available within the LDRP unit as well as in the 3rd floor lobby area for family/friends during your visit with your baby.

A team visits your baby daily and will discuss the care needs of your baby with you to develop plans to move your baby toward discharge and home. The team is made up of your doctor/NNP, nurse, yourself whenever you are able to be present, and other team members based on your baby’s needs to individualize a discharge plan for your baby.