Ascension St. John Jane Phillips Medical Center

Your medical care

Your complete medical care is under the direction and supervision of your physician, who is a member of the hospital medical staff. Your physician will determine what diagnostic tests you will need, whether or not you require X-rays, therapy or medication and any necessary dietary restrictions. Hospital nurses, technicians, and other specialists will follow your physician's directions in providing your plan of care.

Non-discrimination

Ascension St. John Jane Phillips Medical Center provides patient care without regard to race, color, religion, disability, or national origin.

Pre-admission

Patients will be pre-admitted whenever possible. Whatever method the patient intends to use for payment will be verified prior to the patient's admission.

Instructions from your physician

If you are coming to the hospital for tests or surgery, be sure to follow any instructions given to you by your physician, i.e., no eating or drinking after midnight before the day of the procedure.

Admissions/patient registration hours

The main lobby admissions/patient registration office is open from 7:00 a.m. to 5:00 p.m. Monday through Friday. It is located on the first floor of the Medical Center in the main lobby.

The Emergency Center Admissions/Patient Registration area is open 24-hours a day, 365 days a year and handles all registration when the main Admissions/Patient Registration office is closed. It is located in the Emergency Center entrance of the hospital on the second floor.

What to bring with you

Please bring any information or paperwork given to you by your physician and a list of all medications that you are currently taking. Also, bring any of your advanced directives (living will and/or durable power of attorney for healthcare) and powers of attorney. This will be placed in your medical record.

Remember to bring the following items at the time of registration:

• Social Security card
• All active insurance cards
• Picture ID

(All information obtained during your hospitalization will be held in strict confidence.)

You should also bring any possessions necessary for your personal comfort, including pajamas or nightgown, bathrobe, slippers, toothbrush, non-electrical shaving equipment, and other personal effects you use every day. However, we request that you leave your valuables at home.

What not to bring

• Do not bring jewelry or other valuables. Jane Phillips Medical Center is not responsible for personal items.
• Do not bring large sums of money or credit cards. (You may, however, want a few dollars to buy a magazine or a snack)
• Do not bring a hair dryer, electric shaver, radio or other electrical appliances.
• You will need only essentials such as toiletries and sleeping apparel in your room. The hospital cannot be responsible for money or personal belongings, so please send credit cards, jewelry, and all but a few dollars home. Money and valuables not sent home should be deposited in the hospital's vault for safekeeping,
• Dentures should be kept in protective containers when not in use. Dentures wrapped in tissue and left on tabletops could be discarded accidentally.

Eyeglasses or contacts

Eyeglasses and contact lenses should be kept in protective containers when not in use.

Length of stay

Your physician will determine your length of stay.

Patient rooms

We make room assignments on the basis of a patient's medical and surgical needs, such as the nature of the illness and the intensity of care required. While we will make every effort to provide you with the room of your choice, rooms must necessarily be assigned on the basis of availability and the medical needs of all patients.

Free wi-fi

St. John offers high-speed wireless internet access free of charge to patients and guests. If your computer or handheld device is Wi-Fi enabled, you can connect to the internet wirelessly in designated access areas. Look for "AH-GUEST" under your wireless options to access our system. 

Telephones

Each room is furnished with a telephone. For local calls, dial 9 and then the ten-digit local number.

To call departments inside Ascension St. John Jane Phillips, simply dial the last four digits of the number. (For example, for 918-331-1431 dial 1431.) For long distance calls, dial 0 for an operator for help to place the call. Long distance calls can be billed to your home telephone number or a telephone credit card, or may be placed as collect calls. To call a patient's room from inside the hospital, dial 1 plus the three-digit room number. For patients on the tenth floor, dial 19 plus the last two digits of the room number. (For example: A patient in room 1075, would dial 1975.)

Televisions

Each room is equipped with a television set. The network television channels are available free of charge.

Hospital beds

Hospital beds are electrically operated, and your nurse will show you how to work the bed properly. The hospital bed is probably higher and narrower than your bed at home. Bedside rails are for provided your protection. They will be raised at night or during the day if you are resting, recovering from surgery, or taking certain medications.

Your safety

Your safety is of constant concern to our staff. Please help us by adhering to the following guidelines:

• Always call a nurse when experiencing any trouble moving.
• Bed rails are provided for your safety. Please leave them in the position set by your nurse.
• On hospital grounds, use handrails and observe other safety warnings.

Medication from home

Please do not bring medications from home to the hospital unless your physician instructs you otherwise. Patients should have a complete list of medications with dosages and frequency that they take at home. If your physician orders for you to take your own medications, all medications will be stored and administered by the nursing staff.

Patient meals

Our Dietary Department plans, prepares, and delivers your meals to your room. Your physician will order the kind of diet you are allowed to have based on your needs. If you are on a special diet, you will receive special assistance from the dietitian in selecting meal items.

Treatment consent

We will ask you to sign appropriate consent and release forms that authorize hospital personnel to provide the services your physician has ordered for you.

Identification bands

You will be required to wear an identification band during your stay. This helps ensure that you will receive the proper treatments and medications. Please do not remove the band for any reason. If the band is too tight, please alert the hospital staff so a new band can be issued for you.

Insurance

All patients who have hospitalization insurance will be asked to provide proof of insurance coverage and to assign benefits to Jane Phillips Medical Center for each hospital visit. A patient whose insurance cannot be verified or who does not assign benefits will be expected to pay his or her bill at the time of service or discharge. A patient who provides insurance coverage information after the services are rendered will be responsible for any penalties assigned by insurance if pre-certification is required.

Room number

Your room number will be a 3-digit number, except if you are admitted to our telemetry/cardiac unit on the tenth floor of the hospital. Friends may reach you between 7 a.m. and 9 p.m. by dialing 918-331-1 plus your three-digit room number.

For patients admitted on the tenth floor, the phone number is 918-331-19 plus the last two digits of the room number. (For example: A patient is in room 1075, would dial 918-331-1975.)

So that you may rest, calls to your room at other hours will be diverted to the hospital operator. You may call outside the hospital at any hour by dialing 9 plus the number. For long-distance calls, dial 0 for the hospital operator. You may charge the call to your home phone or telephone credit card.

Services for the hearing-impaired

The hospital has a TDD machine that connects to the telephone so deaf patients can communicate with people outside the hospital. Call extension 0 (hospital operator) for more information on this service.

Service animals

Service animals are welcome in public areas of the hospital, or limited patient care areas, as long as the service animal can be with the handler/or handler designee at all times while in the hospital. Service animals must be harnessed, leashed or tethered at all times.

Tobacco-free facility

Ascension St. John Jane Phillips Medical Center is tobacco free. Tobacco use or the sale thereof by employees, patients, visitors or the general public is not permitted in buildings or properties. Tobacco products include pipes, smokeless tobacco, cigarettes, cigars, snuff and herbal tobacco products.

Mail and flowers

Our volunteers will deliver any mail and flowers sent to your room. Your address for receiving mail is:

(Your name) and room number
Ascension St. John Jane Phillips
3500 SE Frank Phillips Blvd.
Bartlesville, OK 74006

If mail arrives after you leave the hospital, it will be forwarded to your home. Flowers arriving after your dismissal will be returned to the florist for home delivery.