Nondiscrimination Statement | Ascension

Nondiscrimination & Accessibility Notice 

Ascension Michigan caregivers provide compassionate, personalized care for all, especially those who need it most. We treat our patients through person-centered care that respects, includes, connects and engages every patient we serve. So what does that commitment really mean? 

  • We take time to listen to our patients and provide care that is personal and specific to their mind, body, spiritual and emotional health needs. 
  • We treat our patients with respect and compassion, and we communicate with them in a way they can understand.
  • We establish compassionate, enduring connections with our patients and their families. 
  • We engage our patients in collaborative decision-making and communicate their health options in an open and transparent way. 
  • We ensure that the care and services we provide are accessible to all patients. 
  • We focus on helping our patients live the best quality of life possible, which includes understanding their wishes and respecting their human dignity - a core of Catholic healthcare. 

Discrimination Is Against The Law! 

All Ascension Michigan entities comply with applicable federal, state, and local civil rights laws, and do not discriminate against or exclude anyone on the basis of race, creed, color, national origin, ancestry, citizenship, religion, sex or gender (including pregnancy, childbirth and related medical conditions), sexual orientation, marital status, age, newborn status, genetic information, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, military service or veteran status, gender identity or expression (including transgender status), source of payment, or any other class protected under federal, state, and/or local law. Ascension is also committed to serving all patients and members of the public according to their needs and providing care and services to all persons on an equal basis.

To meet these commitments and guiding principles, Ascension Michigan provides, free of charge, appropriate auxiliary aids and other services and accommodations to disabled individuals where reasonable, and where the accommodation does not fundamentally alter the nature of the services or result in an undue burden. Examples of such services and accommodations include, but are not limited to: 

  • Provision of qualified sign language interpreters; 
  • Access to written information in other formats (large print, audio, accessible electronic formats and other formats);
  •  Allowance of service animals that are trained to do work or perform tasks for the benefit of persons with a disability. 

Ascension also provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services please contact your local Ascension Michigan hospital, local numbers can be found at healthcare.ascension.org.

The services and accommodations identified in this Nondiscrimination & Accessibility Notice do not constitute an exhaustive list of services, aids, and accommodations that Ascension Michigan entities offer at its locations.

If you need these or any other services, please discuss this with your caregiver.

If you have concerns, please feel free to contact Patient Relations at the location where you are receiving care. 

If you believe that Ascension or any Ascension Michigan entity has failed to provide these services or discriminated in another way on the basis of any characteristics protected under federal, state, and/or local law, including but not limited to those identified above, you can file a grievance in person, by telephone, mail or email with Patient Relations or contact our coordinator at: 

Compliance Officer
Ascension Michigan
28000 Dequindre Road
Warren, MI 48092

Telephone: (586) 753-1171

Email: compliance.michigan@ascension.org 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services
Office for Civil Rights 
200 Independence Avenue SW 
Room 509F, HHH Building 
Washington, DC 20201 

Toll-Free: 1-800-368-1019, TDD: 1-800-537-7697

Email: OCRMail@hhs.gov

 

English:
ATTENTION: Language assistance services, free of charge, are available to you. Call 1-866-501-3627 (TTY: 1-313-343-3126).

Spanish:
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-501-3627 (TTY: 1-313-343-3126).

Arabic:
(3126-343-313-1: YTT) ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 1-866-501-3627 رقم.

German:
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-866-501-3627 (TTY: 1-313-343-3126).

Chinese:
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電1-866-501-3627 (TTY: 1-313-343-3126)。

French:
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-866-501-3627 (TTY: 1-313-343-3126).

Syrian:
ܙܘܼܗܵܪܵܐ: ܐܸܢ ܐܲܚܬܘܿܢ ܟܹܐ ܗܲܡܙܸܡܝܼܬܘܿܢ ܠܸܫܵܢܵܐ ܐܵܬܘܿܪܵܝܵܐ، ܡܵܨܝܼܬܘܿܢ ܕܩܲܒܠܝܼܬܘܿܢ ܚܸܠܡܲܬܹܐ ܕܗܲܝܲܪܬܵܐ ܒܠܸܫܵܢܵܐ
1-586-753-1888 (TTY: 1-313-343-3126) ܡܲܓܵܢܵܐܝܼܬ. ܩܪܘܿܢ ܥܲܠ ܡܸܢܝܵܢܵܐ

Polish:
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-866-501-3627 (TTY: 1-313-343-3126)

Albanian:
KUJDES: Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në 1-866-501-3627 (TTY: 1–313-343-3126).

Italian:
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-866-501-3627 (TTY: 1-313-343-3126).

Tagalog:
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-866-501-3627 (TTY: 1-313-343-3126).

Hindi:
ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-866-501-3627 (TTY: 1-313-343-3126).

Korean:
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-866-501-3627 (TTY: 1-313-343-3126)번으로 전화해 주십시오.

Vietnamese:
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-x-866-501-3627 (TTY: 1--313-343-3126).

Bengali:
লক্ষ্য করুনঃ যদি আপনি বাংলা, কথা বলতে পারেন, তাহলে নিঃখরচায় ভাষা সহায়তা পরিষেবা উপলব্ধ আছে। ফোন করুন ১-1-866-501-3627 (TTY: ১—313-343-3126).

Japanese:
注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-866-501-3627 (TTY: 1-313-343-3126) まで、お電話にてご連絡ください。