Nondiscrimination & Accessibility Notice

Ascension caregivers provide compassionate, personalized care for all, especially those who need it most. We treat our patients through person-centered care that respects, includes, connects and engages every patient we serve. So what does that commitment really mean?

  • We take time to listen to our patients and provide care that is personal and specific to their mind, body, spiritual and emotional health needs.
  • We treat our patients with respect and compassion, and communicate with them in a way they can understand.
  • We establish compassionate, enduring connections with our patients and their families.
  • We engage our patients in collaborative decision making and communicate their health options in an open and transparent way.
  • We focus on helping our patients live the best quality of life possible, which includes understanding their wishes and respecting their human dignity – a core of Catholic healthcare.

Discrimination is Against the Law

Ascension complies with applicable Federal civil rights laws and does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment”

Ascension does not exclude people or treat them differently because of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment.

Ascension provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats (large print, audio, accessible electronic formats and other formats)

Ascension provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages

If you need these services, please discuss this with your caregiver. If you have concerns, please feel free to contact Patient Relations at your care setting. You may also contact the Regional Compliance Director, information below.

If you believe that Ascension has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with Patient Relations or contact our coordinator at:

Compliance Director - Pensacola

Ascension | Florida Market - Pensacola
5151 North Ninth Avenue
POB - Suite G
Pensacola, Florida 32504
ascension.org/Florida
T: 855-619-7608
F: 850-416-6219
E: privacy.officer@ascension.org

Compliance Director - Jacksonville

Ascension | Florida Market - Jacksonville
4205 Belfort Road, Suite 3002
Jacsonville, Florida 32216
ascension.org/Florida
T: 904-308-7950
E: privacy.officer@ascension.org

You may file a grievance in person or by mail, fax or email. If you need help filing a grievance, Patient Relations at the facility is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available  online  at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services

200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201

1-800-368-1019, 800-537-7697 (TDD)

 

Complaint forms are available at:

http://www.hhs.gov/ocr/office/file/index.html

 

Arabic:
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم

Chinese:
中文 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-850-416-2950。

French Français:
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-850-416-2950

German Deutsch:
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer:1-850-416-2950

Haitian Creole Kreyòl Ayisyen:
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-850-416-2950

Greek λληνικά:
ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 1-850-416-2950

Gujarati:
�જરાતી ુ �ચના ુ : જો તમે�જરાતી ુ બોલતા હો, તો િન:�લ્કુ ભાષા સહાય સેવાઓ તમારા માટ�ઉપલબ્ધ છે. ફોન કરો 1-850-416-2950

Hebrew:
םיארוק .ךל םינימז םניה ,םולשת אלל ,עויס יתוריש הפש ,תירבע רבוד התא םא :בל ומיש עברית 1-850-416-2950

Hindi
�हंद� ध्यान द�: य�द आप �हंद� बोलतेह�तो आपके�लए मु फ्त म�भाषा सहायता सेवाएंउपलब्ध ह�। 1-850-416-2950 पर कॉल कर�।

Italian Italiano:
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-850-416-2950.

Japanese 日本語:
 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-850-416-2950まで、お電話にてご連絡 ください。

Korean 언어:
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-850-416-2950번으로 전화해 주십시오.

Portuguese Português:
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-850-416-2950

Polish Polski: 
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-850-416-2950

Russian Русский:
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-850-416-2950

Spanish Español:
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-850-416-2950

Filipino Tagalog:
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-850-416-2950

Thai ไทย: 
เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-850-416-2950

Vietnamese:
Tiếng Việt CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-850-416-2950

American Sign Language:
 If you need a sign language interpreter, we will provide on request, free of charge. Call 1-850-416-2950