Nondiscrimination Statement | Ascension

Nondiscrimination & Accessibility Notice

Ascension caregivers provide compassionate, personalized care for all, especially those who need it most. We treat our patients through person-centered care that respects, includes, connects and engages every patient we serve. So what does that commitment really mean?

  • We take time to listen to our patients and provide care that is personal and specific to their mind, body, spiritual and emotional health needs.
  • We treat our patients with respect and compassion, and communicate with them in a way they can understand.
  • We establish compassionate, enduring connections with our patients and their families.
  • We engage our patients in collaborative decision making and communicate their health options in an open and transparent way.
  • We focus on helping our patients live the best quality of life possible, which includes understanding their wishes and respecting their human dignity – a core of Catholic healthcare.

Discrimination is Against the Law

Ascension complies with applicable Federal civil rights laws and does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment”

Ascension does not exclude people or treat them differently because of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment.

Ascension provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats (large print, audio, accessible electronic formats and other formats)

Ascension provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages

If you need these services, please discuss this with your caregiver. If you have concerns, please feel free to contact Patient Relations at your care setting. You may also contact the Regional Compliance Director, information below.

If you believe that Ascension has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with Patient Relations or contact our coordinator at:

Compliance Director - Birmingham

Ascension | Alabama Market - Birmingham
810 St. Vincent's Drive
Birmingham, Alabama 35205
ascension.org/Alabama
T: 866-742-4922
F: 850-416-6219
E: privacy.officer@ascension.org

You may file a grievance in person or by mail, fax or email. If you need help filing a grievance, Patient Relations at the facility is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available  online  at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services

200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201

1-800-368-1019, 800-537-7697 (TDD)

 

Complaint forms are available at:

http://www.hhs.gov/ocr/office/file/index.html

 

Arabic:
عربيملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم

Chinese:
中文 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-251-633-1695。

French Français:
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-251-633-1695

German Deutsch:
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-251-633-1695.

Haitian Creole Kreyòl Ayisyen ATANSYON: 
Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-251-633-1695.

Gujarati:
ગuજરાતી (ચના: + ત, ગuજરાતી બોલતા હો, તો િન:શu3ક ભાષા સહાય 9વાઓ તમારા મા= ઉપલ@ધ B. ફોન કરો 1-251-633-1695

Hindi:
हदी %यान )*: यiद ,प iहदी बो01 2 तो ,प4 ि0ए मu9त : भाषा सहायता >वाए*उप0Aध 2। 1-251-633-1695 पर कॉ0 कG।

Italian Italiano:
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-251-633-1695.

Japanese 日本語:
注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-251-633-1695 まで、お電話にてご 連絡ください。

Khmer:
្របយ័ត�៖ េបើសិន�អ�កនិ�យ ��ែខ� រ, េស�ជំនួយែផ�ក�� េ�យមិនគិតឈ� �ល គឺ�ច�នសំ�ប់បំេរ �អ�ក។ ចូរ ទូរស័ព 1-251-633-1695

Korean:
언어 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-251-633-1695 번으로 전화해 주십시오.

Laotian:
ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-251- 633-1695 

Portuguese Português: 
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-251-633-1695.

Russian Русский:
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-251-633-1695 

Serbo-Croatian Srpsko-Hrvatskijezik:
OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-251-633-1695.

Spanish Español:
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-251-633-1695.

Filipino Tagalog:
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-251-633-1695.

Thai ไทย: 
เรียน:ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรีโทร1-251-633-1695.

Vietnamese:
Tiếng Việt CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch 1-215-633-1695

American Sign Language:
If you need a sign language interpreter, we will provide on request, free of charge. Call 1-215-633-1695