Ascension Providence Rochester Hospital

New User

Create an account by emailing portaladministrator@ascension.org to request your patient portal email invitation.

• First name, middle initial, and last name
• Date of birth
• Home address
• Preferred email address

All emails will be answered within a 48 business hour time period. For support or questions, contact us by email at portaladministrator@ascension.org or by phone at 248-601-8035.

Patient Rights and Responsibility

Notice of Ascension Providence Rochester Hospital Patient Visitation Rights

1. As an inpatient/outpatient at Ascension Providence Rochester Hospital, you have the right to receive visitors and withdraw your consent for visitors at any time.
2. You have the right to identify a “support person” to act as emotional support or to make decisions regarding visitors. If Ascension Providence Rochester Hospital refuses to accept the support person as the person to make decisions regarding your visitors, Ascension Providence Rochester Hospital must present the decision in writing in your medical record with the specificity for refusal. Restrictions/limitations must be clinically necessary and reasonable, as made by your healthcare team. Examples include, but are not limited to: Infection control issues Interference of patient care Existing court order restricting contact with the patient Disruptive, threatening or violent behavior of any kind by a visitor General health, an intervention/procedure or the privacy of you or your roommate
3. You are also entitled to have your Durable Power of Attorney, Patient Advocate or next of kin make decisions regarding visitation for you. If there is a disagreement between your representative and a support person, Ascension Providence Rochester Hospital will exercise its right to resolve the dispute quickly and in a non-discriminatory manner.
4. If a representative is not identified and you are not capable of making decisions, a person who asserts that he/she is your support person may make decisions regarding your visitors. Ascension Providence Rochester Hospital does not require documentation unless more than one person asserts that they are your support person. Refusal to accept the support person with respect to visitation rights will be documented in your medical record, along with the specific basis for the refusal.
5. Visiting hours occur between 11 a.m. and 8 p.m. This policy promotes uninterrupted rest times for all patients. Your nurse may assist you in planning visiting hours that will meet the needs of you and your family.
6. Ascension Providence Rochester Hospital recommends that children under the age of 10 not visit without special arrangements for the safety of the visiting children. However, if you wish to have children visit, please discuss with your nurse.

Special Unit Considerations

1. Mother-Baby Unit: Fathers of newborn babies may remain with the mother and baby during the entire hospitalization. Siblings of the newborn may visit.
2. Special Care Nursery: Grandparents and others are allowed to visit with a parent in the Special Care.
3. Nursery: Siblings may visit based on the baby’s condition.
4. Behavioral Health Unit: Specific information will be provided by the unit.

Complaints or Suggestions for Improvement

Ascension Providence Rochester Hospital respects the right of all patients to comment on and submit expressions of satisfaction and dissatisfaction about their healthcare and other services rendered at our facilities.  The response to patient comments, complaints, compliments or suggestions for opportunities to improve safety and the analysis of data derived from this program are considered a component of Customer Satisfaction. In order to provide our patients or their representatives with a mechanism to share their comments or concerns, a dedicated phone line is available twenty-four hours, seven days per week.  This line provides you the option to make an anonymous complaint. The telephone number is 248-652-5606. This telephone line is provided as a convenience to you and as an option to direct communication between you and the Ascension Providence Rochester Hospital work force members.

Ascension Providence Rochester Hospital encourages you to express your comments or concerns to any member of your healthcare team.  Our staff is empowered to resolve issues at any level within the organization.  If you choose, you may put your comments, concerns or grievances in writing and forward to Ascension Providence Rochester Hospital, Patient Relations Department, 1101 West University, Rochester, MI 48307. You may also call the Hospital Operator at 248-652-5000 and request to be connected with the director for a specific location/department, the Chief Nursing Officer or the Patient Relations Department.

You are entitled to exercise your right to file a grievance with the Michigan Department of Community Health, Bureau of Health Systems, P.O. Box 30664. Lansing, MI 48909 (800-882-6006) or to the Joint Commission, Office of Quality Monitoring, One Renaissance Blvd., Oakbrook Terrace, Il 60181 (800-994-6610) (www.jointcommission.org). You may utilize these external organizations if you have previously pursued a grievance through the Ascension Providence Rochester Hospital process and are not satisfied with the resolution.