Ascension welcomes family and friends of our patients. We’ve provided the information below to help make your visit convenient and comfortable.
From the moment you enter our hospital, we want you to feel that you are among friends. You’re an important person to us – our reason for being here. We intend to make your stay as pleasant and comfortable as possible.
At Ascension, a team of physicians, nurses, pharmacists, therapists, technicians, dietitians and many others work day and night to ensure quality medical care is delivered with a sincere concern for your well-being. Though many of us will never have the privilege of meeting you, we are all working together to serve your immediate healthcare needs.
If you have any additional questions, please ask. We are here to serve you as our patient and our guest. We hope your stay with us will be a pleasant one.
When You Arrive
Upon arrival, you may park in visitor parking and enter through our main entrance. Proceed to the admitting office. There, an admitting clerk will help you with the admission process.
What to Bring
Please bring your insurance card with you, as well as the name and phone number of your admitting physician. In addition, please bring:
- Your identification card (Medicare patients)
- Your ID card plus any pre-authorizations needed (group insurances)
- If married, please bring your spouse’s insurance coverage information if applicable
- A list of the current prescription and non-prescription medications you are taking
- Any personal grooming items: sleepwear, non-slip/non-skid slippers, contact lens or eyeglass case
Whenever you come to the hospital, we will need to ask you for information that is relevant to your care. We keep details of your name, address, date of birth and physician. We also keep information regarding your health, medical conditions and treatments that you have received at this hospital. This information may be held as a paper record or in computer databases. We ask for this information so that you can receive the best care possible.
This information is kept on file, together with details of your treatment, in case you need to ever return. Everyone working for Ascension has a legal duty to keep information about you confidential.
You are entitled to see your medical records, although this may not be possible on the day of the request. Your family and friends are not entitled to see your records, unless you specifically allow.
Hospital visiting hours are not specifically designated in most areas. Children may visit when accompanied by an adult and are not disruptive to other patients. Families can still visit during quiet time, but we encourage families to go home and get rest during these hours.
As a comfort to your family and friends, waiting areas are available.