Locations

Ascension Seton Medical Center Austin

  • Hospital/Medical Center
  • Emergency Care
  • Specialty Care
  • Imaging
Hours
Call us for daily hours.
Appointments
512-324-1000

Visitor Information

Ascension welcomes family and friends of our patients. We’ve provided the information below to help make your visit convenient and comfortable.

Visiting Hours

General hospital visiting hours are from 10 a.m.-8 p.m., although visiting hours may vary throughout the hospital. The Care Team and/or Security may need to modify visiting hours to ensure full care of each patient. Please call the individual nursing units for specific information. The Emergency Department is open 24 hours, 7 days a week.

Guest Accommodations

The Seton League House closed March 1, 2019. The League House has transitioned to a new patient housing assistance program for eligible Ascension Seton patients. Creating the housing assistance program ensures a solution that meets the community needs of growing healthcare services while also meeting Seton’s mission to take care of the poor and vulnerable. If you are an Ascension Seton, Dell Seton or Dell Children’s Medical Center patient, please contact your social worker for more information on the housing assistance program and eligibility requirements.

We have partnered with the following hotels to provide a discounted rate to Ascension Seton patients, their family members and healthcare partners who previously utilized the Ascension Seton League House:

To make your reservations, please reference the links above and contact the hotel directly.

*Rooms are subject to hotel availability and blackout dates may exist, reservations are recommended. Ascension Seton does not guarantee availability of any housing or pricing.

Dining

The cafeteria is located on the center of the ground floor at the intersection of a personnel hallway and visitor hallway both of which lead to the visitor and staff elevators.

Monday–Friday hours are:

  • 6:30 – 9:00 a.m. for breakfast
  • 9:00 a.m. – 10:00 a.m. for coffee
  • 11:00 a.m. – 1:30 p.m. for hot lunch; grill open until 2:30 p.m
  • 5:00 p.m. – 7:30 p.m. for hot supper; grill open until 7:00 p.m.

Saturday & Sunday hours are:

  • 9:00 a.m. – 11:00 a.m for continental breakfast
  • 11:00 a.m. – 1:30 p.m. for hot lunch; grill open from 11:00 – 2:00 p.m
  • 5:00 p.m. – 7:00 p.m for hot supper and grill

Vending machines are located adjacent to the cafeteria in the atrium area and on various floors 24 hours a day for your convenience.

Great Habits Gift Shop located on the first floor near the Patient/Visitor elevators also offers light lunch items, popcorn, snacks, drinks, coffee and gifts.

Hours:

  • Monday – Friday, 8 a.m. – 6 p.m.
  • Saturday 10 a.m. – 2 p.m.

Guest Trays

If you ask a friend or family to join you at mealtime, a guest tray may be requested from the unit clerk on your nursing unit (use your nurse call system) or from your nurse. A charge for guest trays will be placed on your bill and the price varies depending on whether it is breakfast or lunch/dinner.

Telephone Calls

To reach a patient at Ascension Seton Medical Center Austin, dial 512-324-1000 and the operator will connect you with the patient. If you know the room number, you can dial it directly. The three-digit room number makes up the last three numbers of the phone number proceeded by 3241. For example, to call room #100, simply dial 324-1100.

Courtesy and pay phones are located throughout the hospital for your convenience. To place an outside call from inside the hospital, dial “9” and then the number. To call within the hospital, simply dial the 5-digit extension Ext.: 11771 or 47100. To reach the hospital operator, dial “0”. To place a long-distance call, dial “9”, “0 ” and the number. The operator will come on the line and connect you with your chosen long distance provider. International calls must go through the hospital operator.

Cell Phone Use

At Ascension Seton Medical Center Austin, we are continually seeking means to provide a safe patient care environment. Recent advancements in telecommunications technology have provided much convenience; however, some of these same technologies may interfere with the performance of advanced medical equipment. Accordingly, Ascension Seton must prohibit the use of cell phones in the following critical care areas: Emergency, Surgery, ICU, NICU, 3N/S, IMC, 4S, EP, Endoscopy and Cath Lab. Thank you for your cooperation.

Gift Shops

Ascension Seton Medical Center Austin Great Habits Gift Shop is located on the first floor next to the patient/visitor elevators.  The gift shop benefits the hospital and offers many unique gifts and everyday items for patients and visitors alike.
The shops carry flowers, snack food and drinks, balloons, cards, toiletries, over-the-counter medicines, books and magazines, as well as infant wear and gifts.

Great Habits Gift Shop hours:

  • Monday – Friday, 8 a.m. – 6 p.m.
  • Saturday 10 a.m. – 2 p.m.

Automated Teller Machine (ATM)

An ATM is located on the ground floor near the cafeteria for your convenience.