Woman talking to her doctor using video chat on her tablet

Get the care you need with online care options

No time for sick time? Schedule an online (virtual) visit and talk with a doctor from wherever you are.

Whether you have new symptoms, questions, or concerns — we’re here for your family with quick and easy online (virtual) visits. Many doctors with local Ascension Medical Group locations offer same-day or next-day visits online for primary, pediatric and specialty care. 

With an online appointment, you can visit with your doctor personally and discretely from the comfort of home, office or wherever you are, using your phone, laptop or tablet. Talk with a doctor online about the same things you would discuss in person:

  • New symptoms
  • Questions and concerns
  • Follow up for a chronic condition such as diabetes, hypertension, high cholesterol
  • Annual checkups
  • Specialty care
  • Pediatric care 

Your doctor starts by listening to your concerns and answering your questions. And your doctor can perform a virtual (telehealth) exam using video. Then, we work with you to create a care plan, which may include laboratory tests and imaging. Your doctor can also help you manage your medications during an online care visit and will send prescriptions to your local pharmacy or through Ascension Rx. And if more care is needed, they can schedule follow-up care (online or in-person) and connect you with specialists who are right for you.

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Talk with your specialists online

Online visits with your specialist may be an option for your first consultation, follow-up appointments and on-going care. Just like an in-person visit, during this virtual visit, you will have a face-to-face telehealth consultation with your specialist using video. Tell us how you are feeling and ask us your questions from the comfort of your home. If needed, your specialist can order laboratory tests, imaging and medications. Call to ask your specialist if online visits are an option for your care. 

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Ascension Online Care

If your doctor doesn’t offer online visits or it’s after office hours, you can visit with a doctor 24/7 through Ascension Online Care for your urgent care needs. With Ascension Online Care, you will be connected with a doctor who can provide care for minor illnesses and send prescriptions to your local pharmacy. And, you will experience the same compassionate, personalized care that you get in our sites of care. We provide care for symptoms and conditions such as:

  • Urinary tract infections (UTIs)
  • Sinus or upper respiratory infections
  • Eye infections
  • Rash
  • Sore throat, strep or a cough
  • Cold or flu symptoms
  • Fever
  • Seasonal allergies

If you need mental health care, Ascension Online Care offers virtual mental health services. You can video chat with an experienced psychiatrist, psychologist or counselor online, seven days a week. Whether you are dealing with anxiety, depression, or something else, we're here with you.

Questions and assistance

If you have any questions about using the Ascension Online Care app, please call 833-999-1089 or email our support team at ascensionsupport@americanwell.com. Get started with the steps below:  

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  1. Download our iOS or Android mobile app or visit our website
  2. Set up an account
  3. Log in
  4. Tell us about your symptoms
  5. Talk to a doctor 

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