Need care today? We're here for you
When you choose Lourdes, part of Ascension, you'll find all the care you need, doctors who listen, convenience and care that's connected. When you need care right away, emergency care is close to home. ER care teams at Lourdes are here 24/7 for life-threatening and severe illness and injury. When it’s not an emergency, but you still need to be seen right away, you’ll get the same level of compassionate care in our walk-in care clinics or during a doctor’s visit in-person or online.
Care right away: 24/7 emergency care at Lourdes
Getting the right care at the right time can make a difference in an emergency. Doctors, nurses and care teams in our ER work quickly to understand you and deliver the care that’s right for you and your family. You get an entire team dedicated to your care. So, as your healthcare needs change and become more advanced, we’re here for all your care needs and connecting the dots for your specialty care. Call 911 or go directly to an emergency room if you or a family member are experiencing:
- Severe allergic reactions
- Sudden abdominal pain (moderate to severe)
- Severe burns
- Sudden back pain (severe)
- Coughing up or vomiting blood
- Chest pain
- Severe shortness of breath
- Major trauma
- Sudden or unexplained loss of consciousness
- Pregnant and having labor pains
- Sudden neurologic changes like weakness, difficulty speaking, numbness, difficulty walking, or loss of consciousness
- Severe skin infections or complicated abscesses
When you or a loved one have symptoms of a stroke, every second counts. Our ER is a designated primary stroke center by the New York State Department of Health — meaning we deliver 24/7 advanced stroke care. And, we connect you with specialists for follow-up care and rehabilitation.
Care today: walk-in care at Lourdes
When it’s less of an emergency, but you still need care right away, the right place to go is a walk-in care clinic if your doctor’s office is closed. Doctors and care teams at our walk-in care clinics deliver the right care for children and adults with minor injuries and illnesses. Walk in or check in online. And your doctor will get a record from your visit. If you need more advanced care, the doctor and care team you see will connect you with a specialist and other care services. Consider walk-in care clinic for:
- Allergic reaction (moderate)
- Burns (moderate)
- Cold-like symptoms
- Cuts that may require stitches
- Mild asthma
- Sudden back pain (moderate)
- Minor headaches, minor head injuries
- Nausea or diarrhea
- Mild skin infections or abscesses
- Sprains and strains
Care anytime: visit with a doctor in-person or online
If it’s not an emergency and your doctor's office is open, that’s the right place to start. Go online to schedule or call to ask about same-day, next-day, walk-in or online visits. Primary care doctors and pediatricians start with a conversation to deliver the right care for minor illnesses and injuries. And if you need more advanced care, they will connect you with specialists and other services close to home, and part of our network of Ascension sites of care. Talk with your doctor about:
- Cold or flu symptoms
- Ear and eye infections
- Seasonal allergies
- Sinus or upper respiratory infections
- Sore throat, strep or a cough
- Urinary tract infections
Care online: virtual visit with a doctor
Whether you have new symptoms, questions, or concerns — we’re here for your family with quick and easy online (virtual) visits. Many doctors with local Ascension Medical Group locations offer same-day or next-day visits online for primary, pediatric and specialty care. With an online appointment, you can visit with your doctor personally and discretely from the comfort of home, office or wherever you are, using your phone, laptop or tablet. Talk with a doctor online about the same things you would discuss in person.
If your doctor doesn’t offer online visits or it’s after office hours, you can visit with a doctor 24/7 through Ascension Online Care for your urgent care needs. With Ascension Online Care, you will be connected with a doctor who can provide care for minor illnesses and send prescriptions to your local pharmacy. And, you will experience the same compassionate, personalized care that you get in our sites of care.
Choose to be connected to our network of care and specialists
When you choose Lourdes, you have an entire team dedicated to your care. If you need more care, we will connect you to experienced cardiologists, vascular specialists, orthopedic specialists, oncology specialists, pediatric specialists and more for the right follow-up care. Your care team also helps you manage your medications and sends prescriptions to Ascension Rx or your preferred pharmacy. And you will be connected to imaging and lab services, close to home.
If you are experiencing a life-threatening emergency, go directly to the ER or dial 911. Signs or symptoms of an acute emergency may include shortness of breath, chest pain, open fracture, fainting, severe bleeding, head injury or other major trauma, one-sided weakness or numbness, loss of consciousness or fainting, severe abdominal pain, or bites or stings.