Nondiscrimination & Accessibility Notice

Ascension caregivers provide compassionate, personalized care for all, especially those who need it most. We treat our patients through person-centered care that respects, includes, connects and engages every patient we serve. So what does that commitment really mean?

  • We take time to listen to our patients and provide care that is personal and specific to their mind, body, spiritual and emotional health needs.
  • We treat our patients with respect and compassion, and communicate with them in a way they can understand.
  • We establish compassionate, enduring connections with our patients and their families.
  • We engage our patients in collaborative decision making and communicate their health options in an open and transparent way.
  • We focus on helping our patients live the best quality of life possible, which includes understanding their wishes and respecting their human dignity – a core of Catholic healthcare.

Discrimination is Against the Law

Ascension complies with applicable Federal civil rights laws and does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment”

Ascension does not exclude people or treat them differently because of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment.

Ascension provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats (large print, audio, accessible electronic formats and other formats)

Ascension provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages

If you need these services, contact the Lourdes Customer Service Department at 607-584-5510 (TTY: 711).

If you believe that Ascension has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with Patient Relations or contact our coordinator at:

Lourdes Patient Representative & Section 1557 Coordinator

Lourdes Hospital
169 Riverside Drive
Binghamton, NY 13905
T: 607-798-5964 (TTY: 711)

 

You may file a grievance in person or by mail, fax or email. If you need help filing a grievance, Patient Relations at the facility is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available  online  at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services

200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201

1-800-368-1019, 800-537-7697 (TDD)

 

Complaint forms are available at:

http://www.hhs.gov/ocr/office/file/index.html

 

Albanian / Shqip
KUJDES: Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në
1-607-584-5510 (TTY: 711).

Arabic / يѧѧةالعѧѧѧرب
5510-584-607-1 بѧѧѧѧѧѧرقم اتصѧѧѧѧѧѧل .بالمجѧѧѧѧѧѧان لѧѧك تتوافѧѧѧѧѧѧѧѧѧѧѧѧر اللغويѧѧѧѧѧѧѧѧة المسѧѧѧѧاعدة خدمات فѧѧѧѧإن ،اللغѧѧѧѧѧة اذكѧر تتحѧѧѧѧѧѧѧѧدث كنѧѧѧѧت إذا :ملحوظѧة .(711: والبكѧѧѧѧѧѧѧѧم الصѧѧѧѧم ھѧѧاتف رقѧѧم)

Bengali / বাংল
লy করনঃ িযদ আিপন বাংলা, কথা বেলত পাে◌রন, তােহল ি◌নঃখরচায় ভাষা সহায়তা িপেরষবা uপল েআছ। ে◌ফান করন 1-607-
584-5510 (TTY: 711)।

Chinese / 繁體中文
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-607-584-5510（TTY：711）。

French / Français
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez
le 1-607-584-5510 (ATS : 711).

French Creole / Kreyòl Ayisyen
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-607-584-5510
(TTY: 711).

Greek / λληνικά
ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες
παρέχονται δωρεάν. Καλέστε 1-607-584-5510 (TTY: 711).

Italian / Italiano
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.
Chiamare il numero 1-607-584-5510 (TTY: 711).

Korean / 한국어
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-607-584-5510 (TTY:
711)번으로 전화해 주십시오. 

Polish / Polski
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer
1-607-584-5510 (TTY: 711).

Russian / Pусский
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните
1-607-584-5510 (телетайп: 711).

Spanish / Español
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.
Llame al 1-607-584-5510 (TTY: 711).

Tagalog / Tagalog
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang
walang bayad. Tumawag sa 1-607-584-5510 (TTY: 711).

Urdu / اردو
.(711: TTY (5510-584-607-1خبردار: اگر آپ اردو بولتے ہيں، تو آپ کو زبان کی مدد کی خدمات مفت ميں دستياب ہيں ۔ کال کريں

Yiddish / אידיש
אויפמערקזאם: אויב איר רעדט אידיש, זענען פארהאן פאר אייך שפראך הילף סערוויסעס פריי פון אפצאל. רופטd 1-607-584-5510 (TTY: 711).

National Health Service Corp. (NHSC)-approved sites must agree not to discriminate in the provision of services to an individual based on: the individual’s inability to pay; whether payment for those services would be made under Medicare, Medicaid, or CHIP; the individual’s race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity.