Questions about the care you need or the closest ER? Call us.
Our ERs are ready 24/7 when you need care for major or life-threatening illness or injury. If you are experiencing a life-threatening emergency, go directly to the ER or dial 9-1-1. However, if you are unsure if you need emergency care - or don't know when or where to go - call our care navigation hotline to find the location or site of care that's right for you at 512-324-2424. Our care navigation hotline has medical professionals available 24/7 who can help you determine when and where to go, at no cost to you. As always, we continue to have strict precautions in place for your safety while in our care.
When you choose Ascension Providence Hospital for your family’s emergency care, you’ll get the right care, at the right place and at the right time. When care is needed right away, we’re close to where you are with 24/7 care for life-threatening and severe illness and injury — including heart attack, stroke, trauma and more. We listen to quickly understand your health needs. Then, we provide care that’s right for you. From the moment you enter the doors, we deliver compassionate care to help you and your loved ones through an emergency.
Emergency care for children
When your child needs pediatric emergency care, you can find Dell Children's care here in our ER. This means you get the same emergency care provided at Dell Children’s ERs, closer to home. Children's needs are different from adults, so our doctors and care teams deliver specialized care for kids and their specific needs. And if your child needs more care, we connect you with the right specialists at Dell Children's.
If you are experiencing a life-threatening emergency, go directly to the ER or dial 911. Signs or symptoms of an acute emergency may include shortness of breath, chest pain, open fracture, fainting, severe bleeding, head injury or other major trauma, one-sided weakness or numbness, loss of consciousness or fainting, severe abdominal pain, or bites or stings.
Reasons to seek emergency care
When you’re having an emergency, getting the right care at the right time is important. Visit an ER if you or a loved one is experiencing:
- A broken bone
- Bites or stings
- Blue face and lips, or pale coloring
- Chest pain
- Confusion
- Difficulty speaking
- Extreme fatigue
- Fainting
- Head injury or other trauma
- Labor pains
- Open fractures
- Seizure
- Severe bleeding
- Severe stomach pain
- Shortness of breath
- Sudden numbness or weakness
Connected to specialized follow-up care
Your care doesn’t stop when you leave the ER. Because we’re more than emergency care, you will be connected to follow-up care to support your care plan and recovery. We connect you to specialists in heart care, orthopedic care, pediatric care and more. Your care team also helps you manage your medications and sends prescriptions to your local pharmacy or through Ascension Rx. And you will always have access to other services at Ascension Providence Hospital, like imaging and lab.
Minor Emergency Care
With enhanced triage capabilities, patients are quickly assessed for their care needs. Minor emergencies are treated in our enlarged Minor Emergency Care facility. The Minor Emergency Care facility is equipped with 12 beds and is open 16 hours a day. With its own dedicated area, the minor Emergency Care provides a high level of compassionate care with a reduced wait time. The entrance is located on the northwest side of the hospital, on Londonderry. The telephone number for the Minor Emergency Care is 254-751-4002.
