New temporary visitor rules have been put in place to decrease the spread of coronavirus (COVID-19).
Lourdes, part of Ascension is dedicated to providing quality emergency patient care at 169 Riverside Dr. in Binghamton, New York, on the campus of Lourdes Hospital. Our newly expanded Emergency Department features state-of-the-art equipment and highly private rooms. The Emergency Department fully integrates vital areas of the hospital, such as Diagnostic Imaging and the laboratory, to expedite patient care.
Please understand that the Emergency Department does not operate on a "first come, first served" basis. When patients arrive in the Emergency Department, they are assessed by the triage nurse. It is the triage nurse's responsibility to identify those conditions requiring immediate attention and then prioritize a patient's care based on his or her condition. At times, therefore, other patients may be seen first.
Certain medical conditions require immediate attention or specialized equipment which is available in selected rooms in the Emergency Department. At times of high patient volume, individuals with broken bones or sprains may be seen in the hallway, either on stretchers or in wheelchairs. This will help shorten the waiting time and speed care. Our goal is to provide quality care while minimizing the wait.
Medical Care Team
The Lourdes Emergency Department is staffed by professionals with specialized training in Emergency Medicine. They are also certified in Advanced Life Support, Advanced Trauma Life Support, and Pediatric Advance Life Support. Patients are cared for by Registered Nurses, Board Certified Physicians, and Board Certified Physician Assistants. The Medical Care Provider will be either a Physician or a Physician Assistant or both. A patient's primary care physician will be contacted as necessary. Some conditions require that a specialist be contacted. An on-call list of specialists is maintained in the Emergency Department. If a specialist is contacted to see a patient, there may be a time delay for his or her arrival. This team of experts, working for you, will provide you with the most timely and complete care possible.
Laboratory & X-Ray Testing
The Medical Provider may order diagnostic laboratory or x-ray testing. These tests take time to be collected, processed, and interpreted. Our staff will do it's best to keep patients and families informed. It is necessary for patients to remain in the Emergency Department while awaiting test results. A decision regarding treatment or admission to the hospital cannot be made until all test results are received and interpreted by the medical care provider.
Lourdes is a New York State Designated Stroke Center. This means we have met the criteria for stroke center status by demonstrating our abilities to diagnose and treat strokes. This designation encompasses several aspects including trained doctors and nurses able to rapidly identify and treat acute stroke and a comprehensive approach to stroke patients on our inpatient stroke unit.
At Lourdes, we offer the latest technology and medications while treating the stroke patient's entire needs. Care is coordinated from the first point of contact with the patient, whether through the emergency department, our outpatient service areas or our inpatient units.
How do I know if I'm having a Stroke? Please call 911 immediately if you experience:
- Sudden loss of vision in one eye or both
- Sudden loss of strength in a limb
- Sudden loss of sensation over part of your body
- Sudden inability to speak or to understand spoken commands
- Sudden dizziness, loss of balance or lack of coordination
- Sudden severe headache without a known cause
Only a doctor can diagnose a stroke. These symptoms, or warning signs, might come from other causes, but it's important not to delay seeking treatment if they occur, even for a short time. Call 911.
***During the COVID-19 Pandemic our visitor policies have been temporarily revised. Please see our current policies here.***
Providing quality patient care, protecting patient confidentiality, and minimizing waiting times are the primary concerns of the Emergency Department at Lourdes. We understand that families and friends of patients are concerned about "their" patient's care and we will do our best to keep waiting family members and friends advised of the patient's condition and progress. We, at Lourdes, feel that two family members or friends should be allowed to accompany the patient in the Emergency Department.
There may be times when all visitors are asked to leave the Emergency Department. They will be told when they may return. Please comply with any staff member's request to leave the Emergency Department.
Visitors must stay in the room with the patient they are accompanying. The hallways must remain clear to allow staff to work efficiently. Emergency Department staff (RN, PA, MD, etc.) may make exceptions.
Lourdes Emergency Department includes the Fast Track, specifically designed to care for minor emergencies in a comfortable, convenient setting. The Fast Track is not a walk-in clinic, but rather an integral part of the Emergency Department, designed to facilitate the care of non-critical emergencies. This convenient setting serves to shorten the time patients spend in the Emergency Department. But, if your injury ends up being more extensive, all the resources of a full Emergency Department are available to you. Our Fast Track staff is specially trained and dedicated to treating patients with minor illnesses and injuries.
Fast Track has six rooms with a comfortable waiting area that is separate from the main Emergency Department waiting room.
The Fast Track is open seven days a week:
- Monday: 9:00 AM - 1:00 AM
- Tuesday - Sunday: 11:00 AM - 11:00 PM