Visitor Information
Ascension welcomes family and friends of our patients. We’ve provided the information below to help make your visit convenient and comfortable.

Contacting and visiting loved ones

Visits from your family and friends can play an important part in your recovery. We welcome loved ones to come see you while you’re at Ascension Sacred Heart Pensacola. To ensure your care comes first, we ask that all visitors please observe the following policies:

  • Visitors must screen negative for COVID-19 through the visitor screening tool and check-in areas.
  • No visitors under the age of 12 are allowed unless extenuating circumstances exist.
  • One designated visitor in an inpatient room per day, with one overnight visitor allowed.
  • One visitor is allowed per day for emergency department patients with the exception for pediatric patients in which two visitors are allowed.
  • One visitor per patient is allowed in surgical and procedural waiting areas.
  • One visitor outside of the room in ICUs and 7T

Women’s and Children’s Services

  • Two designated visitors for Women’s and Children’s. Children under 12 are allowed to visit with an adult.

Visitation for patients who have COVID-19          

  • One designated visitor per day is allowed unless extenuating circumstances exist.
  • Visitors are not allowed in a patient room where an aerosol generating procedure is being performed—visitors must remain out of the room for one hour after treatment.
  • No visitors under the age of 12 are allowed for a patient who has COVID-19.
  • Visitors must wear PPE during the entire visit in rooms and remain in the room for the duration of the visit.

Distancing, masks and hand washing

We continue to prevent overcrowding in waiting rooms. Chairs in waiting rooms are spaced at least 6 feet apart. In some locations, there will be signs for restricted seating. All other waiting areas will be closed to visitors. Cafeterias also follow social distancing guidelines.

Anyone over 6 years of age will be required to wear a mask that covers your nose and mouth at all times—including in patient’s rooms, regardless of COVID-19 vaccine status. Please bring your own mask or one will be provided.

All visitors are asked to wash their hands before entering or exiting patient rooms.

Calling to check on your family member

We recommend designating one family member to be responsible for getting updates on your loved one. If you are calling to check on a patient’s condition or treatment, please have the patient’s PIN number available. It is at the discretion of the patient with whom they share this number. We are not able to release any information to those calling who do not have the PIN. This is to protect patient’s privacy. To speak to the patient’s nurse, please call 850-416-7000 and give the operator the patient’s room number. The operator will connect you to the appropriate floor for an update.

Ronald McDonald House

The Ronald McDonald House provides a home-away-from-home to families of young patients hospitalized at Studer Family Children's Hospital at Ascension Sacred Heart. Inquire at Children's Hospital Information Desk or call 850-477-2273 for details.