Ascension St. Vincent Visitor Guidelines Update

Your Safety is Our Priority

Compassionate care means safe care

At Ascension St. Vincent, your health and safety are our priority. Our facilities — hospitals, emergency rooms, clinics and offices — continue to implement safety precautions to minimize the exposure risks related to coronavirus (COVID-19). From screening our associates and visitors to rigorous cleaning and disinfecting procedures, we are balancing care with caution.

Associate & Visitor Screenings

All our associates, providers and contracted employees are screened before they come to work, using screening tools designed to ensure they are healthy and symptom-free before entering our facilities or providing care. In addition, all visitors to our facilities are screened prior to entry, and visitor limitations remain in place at all our facilities.

Cleaning and Disinfecting Protocols

Our environmental services teams perform rigorous disinfecting measures at all our facilities. A comprehensive cleaning protocol has been developed which includes the cleaning and disinfecting of every horizontal and vertical surface in our facilities - including HVAC systems.

Hand Hygiene

Performing proper hand hygiene is one the most important things you can do to keep yourself safe and healthy. Associates and providers are required to perform rigorous hand hygiene measures as part of their work. Associates, providers, patients and visitors all have easy access to hand hygiene supplies - including soap, water and hand sanitizer stations throughout staff, patient and public areas of our facilities.

Masking & Social Distancing

Every associate, provider and contracted employee is required to wear the personal protective equipment (PPE) and masking appropriate for their job. This includes wearing a mask at all times (except while eating or alone in a private office) while in our facilities. In addition, all visitors to our Hospitals and ERs will be provided with a surgical mask. To promote and ensure social distancing, we have implemented separate intake and care areas, staggered appointment times and waiting room distancing measures. All visitors to our facilities are required to wear a mask.

Ascension St. Vincent complies with all safety and health standards established by the Occupational Safety and Health Administration. This notice is intended to satisfy the requirements of Indiana Executive Order 20-50.

Visitor Guidelines

Ascension St. Vincent Visitation Guidelines-COVID-19 - Updated January 2022

Visitation Guidelines Applicable to All Visitors

  1. All approved visitors must screen negative (no symptoms or fever) per the most updated Patient Visitor Screening.
  2. All visitors must wear a hospital-provided mask at all times.
  3. No visitors under the age of 18 (unless they are the parent of a patient).
  4. All patients may have access to the following individuals who will not count towards their number of visitors at any reasonable time if such access can be provided without disruption to care:
    • A victim advocate if the patient is a victim
    • Religious leader identified by the patient
    • Patient’s lawyer

Visitation Guidelines by Patient Status

  1. Non-COVID /Patients:
    • Adult Patients may have up to two (2) visitors at a time (both visitors may visit at the same time if the room has adequate space to provide safe care and appropriate social distancing) 
    • Laboring patients and post-partum
      • Two designated support persons 
      • If a doula is requested and able to attend, follow the Visitor Restrictions for Doulas (doula would be considered as a designated support person)
    • Pediatrics and NICU may have two (2) designated support persons for the entire patient stay. Both designated support persons may be present at one time if adequate space to provide safe care and appropriate social distancing; however, only one (1) may stay in the patient’s room overnight 
    • Immunocompromised patients and patients who are awaiting transplant during the admission may have two (2) designated support persons for the entire admission; however, only one (1) may stay in the patient’s room overnight 
  2. COVID-19 positive patients, Persons Under Investigation (PUI) for COVID-19
    Note: Hospital staff will assist with education & appropriate PPE-(see Appendix A)
    • Adult patients are permitted to have one (1) visitor per day
    • Minor patients are permitted to have two designated (2) visitors (parents/guardians/support persons) at the same time; however, only one (1) may stay in the patient’s room overnight 
    • Visitors may NOT enter the room during an Aerosol Generating Procedure (AGP) 
      • Visitors must wait until the appropriate post-AGP exposure period has passed
    • If the patient is receiving “continuous” Aerosol Generating Procedure (AGP)  the patient will be allowed one (1) visitor per day in the following circumstances:
      • The patient is experiencing emotional distress, depression, or grief
      • The is diagnosed with Alzheimer's disease, dementia, or a related cognitive disorder
      • The patient is unable to provide or does not know pertinent and critical medical information that would aid the health care professional in treating the patient such as post-operative instructions, medication changes, mobility restrictions
      • The is experiencing weight loss or dehydration and is in need of cuing or encouragement for eating or drinking
      • The patient is experiencing an acute health situation that requires immediate attention
      • The patient is undergoing surgery with general anesthesia
      • The patient is experiencing a sudden deterioration in the patient's medical condition since the time of admission
      • An end-of-life situation, including hospice
  3. In situations where a patient is in need of a Support Person [i.e. patient with disabilities, patient is a minor, change in condition, end of life, etc.], a support person may stay with the patient at all times, including outside of standard unit visitation hours, to provide physical and/or emotional support to the patient including patients who are COVID-19 positive or Persons Under Investigation (PUI) for COVID-19. The support person must follow all hospital infection prevention/control guidelines at all times
    • Patient Support Person: Adult family member, personal care assistant, disability service provider, or other individual knowledgeable about the management of a patient's care
    • Patients with disabilities: For the purposes of this guidance may include, but are not End of Life (EOL) Visitation Guidance 7.2021.pdflimited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disabilities
  4. End of life/comfort care
    • Follow the Ascension St. Vincent End of Life Visitation Guidance
Note: Visiting hours may vary by facility and/or department. Each ministry may adjust the guidelines for other special circumstances with individual patients and local prevalence rates under the direction and approval of Infection Prevention, Infectious Disease Physician and Administration.

References

Appendix A
Disclosure of Risks and Education for Support Persons / Visitors / Clergy of COVID-19/PUI Patients

  1. The person you are visiting has been diagnosed with or highly suspicious of COVID-19 
  2. By visiting this person you are at an increased risk of contracting COVID-19
  3. You will be expected to follow infection control practices to protect yourself, the patient, healthcare workers and your own friends and family including but not limited to:
    • Putting on and removing personal protective equipment under the direction of healthcare personnel
    • Wearing at all times while in the room your personal protective equipment:
      • Hospital Provided Procedure Mask
      • Face shield
      • Gown
      • Gloves
    • Practicing good hand hygiene
    • Remaining in the patient room or designated spaces as directed by healthcare personnel
    • Eating and drinking will not be allowed in the patient's room since this requires the removal of the mask and face shield. 
    • Leaving the room to a designated location when directed by the healthcare personnel (i.e. during certain procedures or treatments)

For more resources and information about COVID you can go to the CDC website (https://www.cdc.gov/coronavirus/2019-ncov/faq.html) or ask to speak to an Infection Preventionist 

Health Information Management (HIM) Release of Information

Due to COVID-19 restrictions we are temporarily closing our Health Information Management (HIM) Release of Information departments to in-person patients and visitors. HIM staff are still available to process your medical records request.  Available contact methods are listed below.

For Ascension St. Vincent : Indianapolis, Peyton Manning Children’s Hospital, Women’s, Seton, Carmel, Fishers, Salem, Jennings, and Clay

  • Call our Release of Information line at 317-338-2216
  • Email your request to svhim@stvincent.org
  • Fax a signed and dated request to 317-338-9559
  • Mail a written request to Ascension St. Vincent Indianapolis, Attn: HIM; 8335 Naab Rd. B1 Indianapolis, IN 46260

For Ascension St. Vincent Heart Center

  • Call our Release of Information line at 317-583-5400
  • Fax a signed and dated request to 317-583-5410
  • Mail a written request to Ascension St. Vincent Heart Center, Attn: HIM: 10580 North Meridian Street, Indianapolis, IN 46290

For Ascension St. Vincent Stress Center

  • Call our Release of Information line at 317-338-4611
  • Fax a signed and dated request to 317-338-8560
  • Mail a written request to Ascension St. Vincent Stress Center, Attn: HIM: Address 8401 Harcourt Road, Indianapolis, IN  46280

For Ascension St. Vincent Anderson

  • Call our Release of Information line at: 765-646-8261
  • Fax a signed and dated request to: 765-646-8119
  • Mail a written request to: Ascension St. Vincent Anderson, Attn: HIM, 2015 Jackson Street, Anderson IN 46016

For Ascension St. Vincent Clay

  • Call our Release of Information line at: 812-442-2657
  • Fax a signed and dated request to: 812-442-2655
  • Mail a written request to:  Ascension St. Vincent Clay, Attn: HIM, 1206 E National Ave, Brazil, IN 47834

For Ascension St. Vincent Dunn

  • Call our Release of Information line at: 812-276-1066
  • Fax a signed and dated request to: 812-276-1263
  • Mail a written request to:  Ascension St. Vincent Dunn, Attn: HIM, 1600 23rd Street, Bedford, IN 47421

For Ascension St. Vincent Evansville

  • Call our Release of Information line at: 812-485-7606
  • Fax a signed and dated request to: 812- 485-7609
  • Mail a written request to:  Ascension St. Vincent Evansville Attn: HIM, 3700 Washington Ave. Evansville, IN 47750

For Ascension St. Vincent Jennings

  • Call our Release of Information line at: 812-352-4238
  • Fax a signed and dated request to: 812-352-4205
  • Mail written request to: Ascension St. Vincent Jennings Hospital, Attn: HIM, 301 Henry Street, North Vernon, IN 47265

For Ascension St. Vincent Kokomo

  • Call our Release of Information line at: 765-456-5742
  • Fax a signed and dated request to: 765-456-5776
  • Mail a written request to: Ascension St. Vincent Kokomo, Attn: HIM, 1907 W. Sycamore Street, Kokomo, IN 46901

For Ascension St. Vincent Mercy

  • Call our Release of Information line at: 765-552-4683
  • Fax a signed and dated request to: 765-552-4690
  • Mail a written request to:  Ascension St. Vincent Mercy, Attn: HIM, 1331 South A St. Elwood, IN 46036

For Ascension St. Vincent Randolph

  • Call our Release of Information line at: 765-584-0352
  • Fax a signed and dated request to: 765-584-0369
  • Mail a written request to:  Ascension St. Vincent Randolph, Attn: HIM, 473 E Greenville Ave.  Winchester, IN  47394

For Ascension St. Vincent Salem

  • Call our Release of Information line at: 812-883-8594
  • Fax a signed and dated request to: 812-883-8524
  • Mail a written request to:  Ascension St. Vincent Salem, Attn: HIM, 911 N. Shelby Street, Salem, IN  47167

For Ascension St. Vincent Warrick

  • Call our Release of Information line at: 812- 897-7140 or 812-897-7141
  • Fax a signed and dated request to: 812-897-7116
  • Mail a written request to: Ascension St. Vincent Warrick, Attn: HIM, 1116 Millis Ave. Boonville, IN 47601

For Ascension St. Vincent Williamsport

  • Call our Release of Information line at: 765-762-4027
  • Fax a signed and dated request to: 765-762-4034
  • Mail a written request to Ascension St. Vincent Williamsport Hospital, Attn: HIM ,412 N Monroe St Williamsport, IN 47993