Ascension welcomes family and friends of our patients. We’ve provided the information below to help make your visit convenient and comfortable.
Effective Thursday, May 20, 2021, our visitor policy has changed. We have expanded our visitor policy to include two guests for patients with non-COVID-19 related visits. Visitation is still limited to one visitor in the Emergency Department. As we continue to respond to COVID-19, our visitor policy will adjust. For the most up-to-date information about COVID-19, please visit our website.
If you have questions about your care that are not covered in this section, or need any additional information about the hospital, please check with your nurse or physician.
Visitors are always welcome at Ascension Saint Thomas Hospital. Visitor waiting areas are conveniently located throughout the hospital:
- Third Floor, Bud & Nancy Adams and Tennessee Titans Family Waiting Area
- Fourth Floor, Surgery Waiting Room
- Fifth Floor, Family Waiting Room
- Seventh Floor, Comprehensive Surgery Center Waiting Room
- Emergency Department
Critical Care Units
To ensure the absolute best patient care, visiting hours are limited in our Medical Intensive Care Unit, Surgical Intensive Care Unit, Critical Care Unit and Neuro Surgical Intensive Care Unit. Visits to these units are limited to 30 minutes beginning at:
- 9:30 a.m.
- 12 noon
- 3 p.m.
- 5 p.m.
- 8 p.m.
Note: Children must be 12 or older to visit these areas of the hospital unless special arrangements are made.
Labor & Delivery Visitor Policies & Guidelines
Ascension Saint Thomas is excited to share that we are expanding our visitor policy for our patients in Labor and Delivery, Postpartum, Antepartum, and NICU care to two visitors and one approved doula. Welcoming new life is an exciting time for you and your family and we are excited to welcome a few more visitors back at this time!
Having a baby is a wonderful experience! At Ascension Saint Thomas Hospital, we want to provide a safe and comfortable environment for our mothers and newborns and also encourage family and visitor involvement. Therefore, we have policies in place we wish to share with you.
Up to 2 people and the mother's support person may be in the Labor and Delivery room at one time. At any time, mothers may request “no visitors.” We will place a sign on the door if this request is made. No visitors under the age of 18 are allowed.
Visitors, please remain in the waiting room. Please keep halls clear. If a patient’s condition warrants, it will be the judgment of the nurse and physician regarding how many visitors are allowed.
Any adult visitor, who has been ill in the past 2 weeks with a fever and/or diarrhea or vomiting, should not visit mothers and babies.
Patients and guests can access the Internet through Ascension Saint Thomas Hospital's high-speed wireless network, which is available from anywhere in Ascension Saint Thomas Hospital.
To access our wireless network, you will need:
- Your own laptop, PDA or other wireless-enabled device with a standard Internet browser and WI-FI 802.11 b/g capability.
- A proper operating system (Windows 98, Windows 2000, Windows XP, Mac, Linux)
Note: A card that displays WI-FI approval should perform well. Installation requirements for specific cards vary by manufacturer. Please follow the manufacturer's recommendations when installing your card. Default settings for most cards are set to accept broadcast SSID (Service Set Identifier).
- Follow the manufacturer's instructions to install and use your internal/external wireless network card.
- Enable your wireless adapter.
- Select "Saint Thomas Guest" (case sensitive) as the SSID or network name.
- No WEP key is used. Turn encryption type to "off" or "disabled."
- Make sure the channel is set to auto.
- Make sure 802.1X authentications are set to "off" or "auto."
- Make sure the data rate is set to "auto."
- Make sure that the DHCP for your wireless adapter is on.
- Open your Web browser.
- Visit any website. You will be redirected to the Saint Thomas Health wireless login page.
- You will receive a warning about the website's security. Click accept, OK, continue, etc. to proceed.
- You will be asked to read and accept our Internet Use Policy.
- Click the check box to accept the policy and then click on the "log in" button.
Patients and guests are responsible for technical support of their own personal wireless devices.
Patient Safety Tips
At Saint Thomas Health, the safety of our patients has always been an important priority. Our employees respect the importance of patient safety and are committed to maintaining a high standard for safety.
Cell Phone Usage
Cellular telephones may be used in public areas of the hospital, but should not be used within three feet of any patient care equipment or in the following patient care areas:
- Special Care
- PODS/Critical Care
- Cath Lab
- Emergency Department
- Medical Imaging
- Emergency Drills
For the safety of our patients, visitors and staff, fire drills are performed regularly. Visitors may be asked to remain in a specific area for a short time until the drill is completed. These activities ensure that our staff responds quickly and appropriately should a real emergency occur.
Evacuation routes are posted in each room for those who can move around on their own. Caregivers will provide assistance for those who have special needs.
Security Officers are available at each hospital to escort visitors, as necessary, to and from the parking garages.
Patient Safety Tips
Suggestions from your healthcare professionals:
- Openly share your health history with your caregiver – This includes the medication you take, any operations you've had, or any allergies you may have. The more your caregiver knows, the more successful your care plan and recovery will be.
- Don't recognize a medication? Ask the caregiver to check it before you accept it.
- Don't understand something about your care? If you have questions or concerns about your condition or treatment options, please be sure to ask.
- Help reduce the risk of infection – Remind caregivers to wash their hands before they care for you. Wash your own hands and keep any wounds clean and dry.
- Know how to care for yourself at home – Make sure your partner in care learns what to do, too.
Medical Information Card
For Your Records - For Your Safety
Download a Medical Information Card. Use this form as your healthcare resource for keeping track of your current medications and other important medical history.