Locations

Ascension Borgess Hospital

  • Hospital/Medical Center
  • Primary Care/Clinic
  • Imaging
  • Laboratory
  • Emergency Care
Hours
Visiting Hours: 9 a.m. to 8:30 p.m.
Appointments
269-226-7000

Patient Concerns

We encourage you to give us your feedback and raise any questions or concerns that you may have about your care.

Complaint Resolution

What are we doing well? How can we improve? For immediate assistance, please talk with your care provider or ask to speak with the department director/manager. You and your family may direct questions, complaints, concerns and any other feedback to our patient relations department at 269-226-5210 or email patientexperience@borgess.com.

The department is staffed from 8 a.m. to 4:30 p.m. Monday through Friday. If you call after hours or on weekends, leave a message and a patient representative will return your call the next business day. If you prefer to send comments through the mail, patient comment cards are distributed throughout the hospital.

You can also file a complaint with the following agencies:

Michigan Department of Community Health Bureau of Health Systems Complaint Investigation Unit P.O. Box 30664 Lansing, Michigan 48909 800-882-6006

Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, Illinois 60181 E-mail: complaint@jointcommission.org 800-994-6610, weekdays, 9:30 a.m. to 6 p.m., ET 630-792-5636 Fax

MPRO (Michigan Peer Review Organization) Phone: 800-365-5899