We encourage family and friends to visit their loved one during their hospital stay.
The Seasons Gift ShopThe Seasons Gift Shop is located inside the atrium on the Borgess Medical Center campus.
Hours: Monday through Friday: 9 a.m. to 6 p.m.
The Gift Shop features a large selection of merchandise including:
- Fresh flower arrangements
- Greeting Cards
- Women's clothing and accessories
- Holiday and seasonal items
- Newborn items
- Magazines and spiritual books
- Plush toys
- Watches and fashion jewelry
- Unique gifts
Phone orders are accepted during the hours listed above for flowers, balloons and other gifts. They will be delivered directly to a patient's room at Borgess Medical Center by one of our volunteers. Any orders placed Monday through Friday after 4 p.m. will be delivered the next business day. A credit card is needed to place orders by phone. Patients in critical care areas cannot receive floral deliveries. We accept Visa, MasterCard, Discover, cash and personal checks (with proper identification). Shopping at the Seasons Gift Shop helps support the mission of Borgess Health. Proceeds from purchases are used to provide medical equipment, conduct research and provide high-quality care to all patients, regardless of their ability to pay.
Patient & Visitor Information We encourage family and friends to visit their loved one during their hospital stay. At the same time, patients require rest for proper healing. For that reason, we ask that family and other visitors please respect our general visiting hours of 9 a.m. to 8:30 p.m., as well as patient needs and staff requests. If a family member would like to stay with a patient after 9 p.m., please make arrangements with the attending nurse.
Most entrances to Borgess Medical Center are locked from 8:30 p.m. to 5 a.m. daily to ensure safety. This includes the ground floor exterior entrance at the parking ramp/atrium. Visitors arriving after 8:30 p.m. should enter through the Borgess Emergency & Trauma Center.
Each visitor will be required to sign in and identify the patient they are here to visit.
Anyone with a cold, cough, flu-like symptoms or other illness should not visit a patient in the hospital.
For critical care unit patients, we ask for no visitation during shift change, 7 p.m. to 8 p.m., to allow for uninterrupted patient assessments and staff reports.
Due to patient confidentiality and privacy issues, we ask each family to supply the name of one main contact person/significant other, so that we can address phone calls and inquiries through that individual, as permitted under current state and federal laws.
To visit a patient in a critical care unit (NCU, STICU, CSU, and CICU), please call the nurses’ station from the telephone located in the waiting room or outside the unit prior to entering the critical care unit. If visitation is not possible at the time of the call, please wait in the waiting area until a visit is possible.
Visitors may be asked to leave a room during selected tasks of patient care. Please keep in mind that circumstances (such as the condition of the patient or the overall status of the unit) may affect how your visitation is different from that of other families. Due to space limitations, we request that no more than two visitors be in a patient room at one time.
Please be mindful of patient privacy, respect and the need for rest in shared patient rooms. The post-surgical recovery (PACU) and behavioral health units have their own visitation guidelines that may be obtained from appropriate staff.
Birthing Center visitors: Fathers can visit at any time. Visiting hours for family and friends are established by the patient.
Young Visitors: Please consult with the nursing staff regarding the appropriateness of visits by children. A visiting adult must accompany children at all times, including in patient rooms and waiting areas.
Overnight Visitors: Persons serving as an advocate for a patient while hospitalized, who wish to stay with them overnight, must make a request to the nurse supervisor for the unit. Visitors arriving after 8:30 p.m. will need to check in with the security department at the Emergency & Trauma Center entrance.
Cafeteria and Vending Machines The cafeteria, located on the ground floor of the hospital, offers a wide variety of foods for breakfast, lunch and dinner. An extensive menu of hot and cold breakfast foods are available each morning. Lunch and dinner features include hot entrees, deli sandwiches, a grill and pizza station, large salad bar, and hot soups. A self-service cooler offers fresh fruit, yogurts and beverages. Credit and debit cards are accepted. Full Meal Service Hours are:
- Breakfast: 6:30 to 10:30 a.m.
- Lunch: 11 a.m. to 2 p.m.
- Dinner: 4:30 to 6:30 p.m.
Vending machines for sandwiches, snacks, and assorted hot and cold beverages are available 24-hours a day in the dining room near the cafeteria exit and in the Emergency & Trauma Center waiting area. Patient Condition Report Family and friends are invited to call 269-226-4834 at any time for a condition report on a patient.
The condition report offered will be in the terms of good, fair, serious or critical. More information may be obtained from the nurses’ station, and will be provided in accordance with current state and federal laws. However, critical care units may limit more detailed information to close family members only.
Internet Access Most patient rooms and areas within the hospital have access to Wi-Fi.
Spiritual Care/Chapel An interfaith chapel is located on the ground floor in the South Lobby of Borgess Medical Center and is open 24 hours a day for private prayer. A Muslim prayer room is located off the entryway of the interfaith chapel.
Those who are using the prayer room are asked to utilize the vacant/occupied sign on the door to indicate when it is occupied so they will not be disturbed during their prayer time. Our spiritual care staff may also be able to help individuals find services of other faiths in the area.
For more information, call 269-226-4898 between the hours of 8 a.m. and 4:30 p.m., Monday through Friday.
At Borgess, we’re committed to not only healing you physically, but also caring for you emotionally and spiritually. We believe that providing for your spiritual needs is an integral part of your recovery. That’s why our chaplains and other staff members place an emphasis on the spiritual dimension of your care.
We recognize that being a patient or a family member of a patient can be a fearful and stressful experience. Rest assured, our spiritual care team is always available to offer guidance and compassion or simply listen to your concerns during your hospital stay. Regardless of your religious or spiritual background, we are here for you.
- Laurel Andrews Chaplain, Borgess Medical Center
- Greg Bishop Chaplain, Borgess Medical Center
- Rosemary Cotter Director, Chaplain, Borgess Medical Center
- Dennis Goodrich, Chaplain, Borgess Medical Center>
- Mary Beth Moran-Cross Chaplain, Borgess Medical Center
- Eni Ng'andu Chaplain, Borgess Medical Center
- Ben Schaefer Chaplain, Borgess Medical Center
- Jeff Schmidt Chaplain, Reverence Home Health & Hospice
- Greg Stratton Chaplain, Borgess Medical Center
- Carolyn Strzyzykowski Chaplain, Borgess Medical Center
- William Wyne Chaplain, Borgess Medical Center
Sacred Spaces Many Borgess locations have sacred spaces available for your use. You are welcome to visit for prayer and reflection at any time. The Borgess Medical Center Interfaith Chapel is located off the Gull Road lobby. As part of our commitment to diversity, a Muslim prayer room is located in the entryway of the chapel.
Contact Us Generally, you can request a chaplain visit through your nurse or other caregivers (e.g., nursing assistant or social worker). Chaplains receive referrals and respond in a timely manner.
Borgess Medical Center
You may access a chaplain through the hospital operator or by calling 269-226-4898. We also encourage you to stop by our office on the ground level on the way to the cafeteria.