The hospitals of Ascension Florida support patient-centered care and recognize that a healing environment includes the emotional, spiritual, and physical support of their loved ones. We provide a place of healing that’s private, safe and secure environment for visitors, employees, and patients.
Family, friends and representatives of patients are encouraged to visit and provide support during the patient’s hospital stay. We welcome loved ones to come see you while you are in the hospital.
Visitors are encouraged to visit between 6 a.m. and 8:30 p.m. We recommend that only two people visit at one time. In most cases and with patient approval, one responsible adult (18 years or older) is allowed to stay overnight.
We also will permit two visitors to stay with a patient in our ERs, ORs and procedural areas.
If a patient is in isolation, visitors must follow the instructions provided in Infection Control policies and as instructed by the isolation signage.
The hospital may restrict visitation of a person or limit the duration of visits or the number of visitors under certain circumstances.
Any visitor with symptoms of COVID-19 or visitor who has been exposed to COVID-19 and advised to quarantine will not be allowed to enter the facility.
If you are visiting a patient infected with COVID-19, check with the nurse prior to your arrival for instructions on infection prevention and personal protective equipment.
Visitation policies are subject to change. Additional rules for visitation are listed below. Please call 850-769-1511 for the latest information.
Anyone over age 6 is required to wear a mask that covers your nose and mouth at all times—including in patient’s rooms, regardless of COVID-19 vaccine status. Please bring your own mask or one will be provided. We will continue to provide masks to those who enter our doors without a mask.
We continue to prevent overcrowding in waiting rooms. In some locations, there will be signs for restricted seating.
All visitors are asked to wash their hands before entering or exiting patient rooms.
We recommend designating one family member to be responsible for getting updates on your loved one. If you are calling to check on a patient’s condition or treatment, please have the patient’s PIN number available. The PIN number is provided at the patient’s discretion. We are not able to release any information to those calling who do not have the PIN. This is to protect the patient’s privacy. To speak to the patient’s nurse, please call 850-769-1511 and give the operator the patient’s room number. The operator will connect you to the appropriate floor for an update.
Family, friends and representatives of the patients are encouraged to visit and provide support during the patient’s hospital stay. Patients and families will be informed of visiting hours and rules upon admission to the unit. Visitors are welcome unless their presence interferes with others’ rights, safety, or is medically contraindicated. In general, patients have the right to identify an Essential Caregiver to be available during the course of their stay. Certain speciality areas have additional rules for visitation that are listed below.
The patient may verbally designate, withdraw, or deny anyone as an approved visitor at any time. The hospital will not restrict, limit, or otherwise deny visitation privileges based upon race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. The Hospital will ensure that all visitors enjoy full and equal visitation privileges consistent with the patient’s preferences and will respect patients’ rights to restrict or refuse visitors.
Nursing and Security are responsible for administering this policy. Questions regarding visitation can be directed to the House Supervisor.
Essential Caregiver: A patient designated visitor who will be available to the patient during their stay. The Essential Caregiver is not required or expected to provide any necessary care to the patient. The individual may or may not be the patient’s surrogate decision maker or legally authorized representative. At any time, the patient has the right to change the designation of his or her Essential Caregiver and is not required to keep the same individual for the duration of his or her hospitalization.
Hospital: A hospital facility that is a part of Ascension Florida. Such facilities include: St. Vincent’s Southside, Ascension St. Vincent’s Riverside, Ascension St. Vincent’s Clay County, Ascension Sacred Heart Bay, Ascension Sacred Heart Emerald Coast, Ascension Sacred Heart Gulf, and Ascension Sacred Heart Pensacola.
Visitation of COVID-19 patients: Visitation for COVID-19 patients in Inpatient Units, Emergency Rooms and Clinics is authorized. All visitors for positive COVID-19 patients must wear a mask and eye protection. All isolation precautions must be followed by all visitors. Care team members must instruct visitors on how to appropriately put on and remove personal protective equipment prior to the visit.
The following patient care areas are locked for the security and privacy of our patients. Access is granted by communication with the healthcare team.
Ascension Sacred Heart Bay's Garden Café offers a wide range of gourmet foods. It is located in our new patient tower on the garden level. The Café is open daily for breakfast from 6 a.m. - 9:30 a.m., lunch is 11 a.m. - 2 p.m., and dinner is 2 p.m. - 9 p.m. The Grill is open 6 a.m. - 8 p.m. on weekends. The Café offers:
Exhibition Station cooking: Available Monday thru Friday 11 a.m. - 2 p.m.. New and exciting weekly food concepts, like Italian pasta Bar, Mexican, Asian stir fry and deli sandwiches.
Garden Café Salad Bar : Available Monday thru Friday 11 a.m. - 2 p.m. Made-to-order salads with fresh greens, an assortment of fresh vegetables, meats, cheeses, dressings and assorted toppings.
Italian Kitchen: Available Monday thru Friday. Featuring one of the few brick-lined pizza ovens in the area. We offer pizza by the slice, calzones, baked pasta, garlic knots and wings. We also feature a rotisserie oven with fresh roast chicken.
Grill & CO .: Open 7 days a week. Burgers, grilled chicken, turkey burgers, chicken tenders, and fries are offered daily. This station is open for breakfast from 6 a.m. - 9:30 a.m. with omelets, eggs to order, bacon, sausage, pancakes, French toast, biscuits and many other breakfast favorites.
Buffet Station : Available Monday thru Friday. Get a great home cooked meal complete with your favorite side dishes. Special weeks offer "Bayou Southern Kitchen" and "Liberty Street BBQ".
Jack & Olive: Available 7 days a week. Featuring grab'n go sandwiches, wraps, salads, fresh fruit cups and desserts.
Beverages : Featuring Starbucks Coffee, bottled beverages, waters, and juices. Coming soon: Specialty coffee bar that will be open 6 a.m. - 9 a.m. and will feature Community Coffee.