Billing and Payment Overview

In accordance with our Mission and Values, Sacred Heart Health System is committed to caring for all people regardless of their ability to pay, with special attention to those who are poor and vulnerable. Sacred Heart Health System offers financial counseling and assistance to help address any financial concerns patients or families may have regarding their care. Our Financial Assistance policies, reflect Sacred Heart Health System’s dedication to working together with our patients in a compassionate and caring manner to identify options for resolving their financial obligations.

We know that hospital and health care bills can be confusing. Help is available by calling 866-869-9677, by sending an email to SHPATIENTACCOUNTS@shhpens.org, or by speaking to us in person at any of our facilities.

Pricing Transparency Requirements

The State of Florida requires most healthcare facilities to provide information about pricing and billing on their websites. Much of this information can be found on the FloridaHealthPricing website of the Agency for Health Care Administration (AHCA). The site, which can be found at https://pricing.floridahealthfinder.gov, shows average payments made to health plans for more than 200 service bundles. The bundles include payments to physicians, hospitals and ancillary services.

The service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services. Actual costs will be based on services actually provided.

Patients have a right to request a personalized estimate from the hospital. While in the hospital, patients may contact their healthcare providers to obtain a personalized estimate of their costs, their billing practices and whether they participate in the patient’s health plan. Hospitals should provide an estimate within 7 business days from receipt of the request of the patient, prospective patient, or legal guardian, for non-emergency medical services.

The hospital also shall provide an itemized statement or bill within seven days after the patient’s discharge or release, or seven days after the request.

Patients may receive a separate bill from other healthcare providers such as anesthesiologists, radiologists, or pathologists who have a separate contract to provide certain services within the hospital.  Those other providers may or may not participate in the same health plans as the hospital. Patients should contact their non-hospital providers to determine if they participate in the patient’s health plan.

Quality Measures

AHCA also provides information on quality measures on its web site at www.FloridaHealthFinder.gov. This website includes information on re-admissions data, mortality rates, complication rates, infection rates, and patient satisfaction. Consumers also may wish to look at the website of the Florida Hospital Association and its additional information at www.MissionToCare.org.

Please note: If it has been more than six weeks since your hospital stay and your insurance has not yet paid its share of the hospital bill, please contact your insurance provider to expedite payment. If your insurance plan does not pay, you may be liable for full payment of the bill.