Billing and Payment
From payment options and guidelines to insurance programs and financial aid, Ascension is here to assist you.
Your Hospital Bill
We understand hospital bills can be confusing. Should you need any assistance better understanding your bill please call 904-308-1956.
It’s important to note, the bill you receive at discharge only contains charges posted to your account at that time. A final bill will be mailed to you, unless your hospitalization is being covered by Medicaid or Worker’s Compensation.
If you have private insurance or Medicare your plan may only cover a portion of your bill. The remaining total is the patient’s responsibility.
Patients who need special financial arrangements or who may be eligible for Charity Care should contact the Financial Counseling Office as soon as possible at 904-308-1956.
Other Medical Bills
In addition to your hospital bill, you may receive other statements from members of your healthcare team who have participated in your treatment. These may include doctors, surgeons, anesthesiologists, cardiologists, radiologists or pathologists. Questions about these bills should be directed to those physician offices.
Ways To Pay
We offer patients access to our portal to make payments online at their convenience. You may access the portal by clicking below.
Mailing Direct Payments
Please use this address to send payments via mail:
St. Vincent's HealthCare
P.O. Box 45167
Jacksonville, FL 32232
For St. Vincent's Clay County, you can make a payment with admitting staff located on the first floor of the main hospital across from the Coffee Shop, Monday - Friday 8:00 am - 4:30 pm. Registration associates in the Emergency Department are available to process payments after hours and on the weekends
For St. Vincent's Riverside, you can make a payment at the cashier’s office located on the first floor near the admitting area, Monday -Friday 8:30 am to 4 pm. Registration associates in the Emergency Department are available to process payments after hours and on the weekends.
For St. Vincent's Southside, you can make a payment with admitting staff located on the first floor across from the information desk and adjacent to the waiting area, Monday-Friday 8:00 am - 4:30 pm. Registration associates in the Emergency Department are available to process payments after hours and on the weekends.
For questions or concerns about billing and payments, you may email us at email@example.com. Visit FloridaHealthPriceFinder, to find data on health care costs for national, state, and local prices.
Haitian-French Creole (Kreyòl Ayisyen)