Ascension Providence

  • Hospital/Medical Center
Open 24 Hrs

Visitor Information

Ascension welcomes family and friends of our patients. We’ve provided the information below to help make your visit convenient and comfortable.

For patient information or to be connected to a patient room, please call 251-266-1000.

Visiting Hours

Medical-Surgical and Maternity Units

Visiting hours are from 5 a.m. to 10 p.m. After 10 p.m., visitors must enter through the Emergency Department waiting room to receive a visitor pass.

Intensive Care Units

Visiting hours in all Intensive Care Units are  anytime except between 6:30 a.m. - 8:00 a.m. and 6:30 a.m. - 8:00 p.m. 

No more than two persons may visit at one time in the Intensive Care Units. Visits by children are at the discretion of the patient’s health care team.

Patients at Ascension Providence have the right to choose who may visit and/or provide support during a hospital stay.  This may include a spouse, a domestic partner, another family member, or a friend, subject to certain clinical restrictions or safety limitations.

Visitor Guidelines

To help ensure the health, safety and comfort of our patients, we ask all visitors to follow these guidelines:

  • Wash hands or use the hand-sanitizing foam before entering and after leaving a patient room.
  • Do not visit if ill, running a fever or have a known exposure to a communicable disease such as chicken pox or measles.
  • Limit or avoid the use of strong fragrances.
  • Do not bring flowers, plants, balloons or fruit to Intensive Care or Coronary Care units or to 12 East (rooms 1233 – 1248). 


The hospital cafeteria is located on Level 1. Hours are:

  • Hot Breakfast: 6:30 – 9 a.m.
  • Continental Breakfast: 9 – 10 a.m.
  • Lunch: 11 a.m. – 2 p.m.
  • Grill: 11 a.m. – 4:30 p.m.
  • Dinner: 4:30 – 7 p.m.

JAVA Good Day Coffee Shop is located on the first floor of Ascension Providence Medical Office Plaza Building B. Hours are 7 a.m. – 5 p.m., Monday – Friday.

Gift Shop

The Ascension Providence Auxiliary operates a gift shop located in the hospital’s Main Lobby. Hours are:

  • Monday – Friday:  9 a.m. – 6 p.m.
  • Saturday:  11 a.m. – 4 p.m.
  • Sunday:  Closed

Phone and online orders are accepted, and gifts can be delivered free within the hospital except to intensive care units, the emergency room, or recovery areas. Gift bags are also available for purchase. To place a phone order, call 251-266-1370 between the hours of 9 a.m. – 6 p.m. or 1-877-887-3200 after hours. To place an order online, visit our online gift shop

Visitor Parking

  • Free visitor parking is located on the west side of the hospital. A shuttle service is available by notifying Security in advance by calling 251-266-1790.
  • Free valet parking is offered at the Ascension Providence Medical Office Plaza. Check in at Building B under the canopy Monday – Friday, 7 a.m. - 6 p.m. Wheelchairs are available. Please call 251-266-1790 for valet parking services.
  • Three spaces with electrical hookups are available for RV parking. Call Security at 251- 266-1790 to arrange to use this free service.

Waiting Areas

The Main Surgery Waiting Room and Cardiology Waiting Room are located on the third floor of the Outpatient Center building. To reach them, use the bridge on Level 3. The Intensive Care Waiting Room is on Level 5, and the Cardiac Care Waiting Room is on Level 6.