How can we help you?
We are updating this page regularly with new information.
Getting medical care and testing for coronavirus (COVID-19)
If you are experiencing a life-threatening emergency or difficulty breathing, go directly to the ER or dial 911.
Take a COVID-19 Self-Assessment
If you are concerned about potential exposure or want to better understand possible symptoms, use our COVID-19 self-assessment as a first step.
Start the COVID-19 Self-Assessment
If you have a fever, cough or shortness of breath, please call your personal physician or you can video chat with a physician 24/7 through Ascension Online Care without leaving home. In the online urgent care visit, you can explain your symptoms and if it is something more, we'll advise you what to do next.
Ascension is offering online urgent care visits at a discounted rate of $20 through Ascension Online Care with the code HOME. No insurance is required. To get started, download Ascension Online Care from the App Store or Google Play or visit ascension.org/onlinecare to learn more.
If you are unable to use Ascension Online Care, please call your local 24/7 Ascension COVID-19 hotline. Our nurses and care teams have the most up-to-date screening information and can guide you to the best options for care and testing.
COVID-19 Toll-free helplines
- Alabama: 830-980-0690
- Central (Kansas and Oklahoma): 855-782-1039
- Florida: 833-981-0712
- Indiana: 833-981-0733
- Michigan: 833-981-0738
- Northeast (Maryland and New York): 833-980-0692
- Tennessee: 833-981-0626
- Texas: 833-919-1680
- Wisconsin: 833-981-0711
- National helpline: 833-978-0649
COVID-19 tests at Ascension facilities are only available following receipt of an order from a medical professional. COVID-19 test orders and doctor’s notes for missing work are not available through the toll-free helplines or Ascension Online Care. Please call your doctor to ask about testing and doctor’s notes for work.
We recommend that if you develop cold-like or flu-like symptoms (PDF): stay home, rest, and avoid exposing others until you feel better. Cover your cough or sneeze with a tissue and throw the tissue away. Call your doctor if your symptoms worsen or if you develop shortness of breath.
Thank you for trusting us with your care. Ascension care teams are here for you.
Scheduling and attending appointments unrelated to coronavirus (COVID-19)
We are taking extra steps to keep patients who have appointments safe. If you have an upcoming appointment, and have a fever, cough, or shortness of breath, please call your doctor’s office to discuss the best option for your care before coming into an office or waiting room, including the option of rescheduling your appointment.
If you are scheduled for an elective surgery or procedure, please call your doctor’s office to confirm it is still taking place or if it needs to be rescheduled.
If you need to make a new appointment or to see a doctor for something unrelated to the coronavirus (COVID-19), talk to your doctor -- ask if a virtual visit is available. You can also find a doctor or call the Ascension location near you to discuss the best option for your care.
Ascension is offering online urgent care visits at a discounted rate of $20 through Ascension Online Care with the code HOME. Avoid exposure to germs and get the care you need from home. Online visits can address a wide variety of symptoms and conditions, including: urinary tract infections, sinus or upper respiratory infections, eye infections, rash, sore throat/strep/cough, cold/flu, fever and seasonal allergies. To get started, download Ascension Online Care from the App Store or Google Play or visit ascension.org/onlinecare to learn more.
Thank you for trusting us with your care.
Visiting patients at an Ascension site of care
New temporary visitor rules have been implemented to try to decrease the spread of coronavirus (COVID-19) and to keep our patients, families, care teams and the communities we serve safe. At this time, facilities near you may be restricting visitors. Please contact the location before visiting.
We recognize you will want to stay connected to your loved ones who may be in our care. At this time, we encourage communication through the use of personal devices such as smartphones and tablets. Please see our tips for staying connected (PDF).
Lowering your risk of exposure to coronavirus (COVID-19)
Everyone is encouraged to take precautions to avoid being exposed to COVID-19 – regardless of age or whether you have pre-existing health conditions. Stay away from crowds and others who are sick, wash your hands with soap and water often and for about 20 seconds, and avoid touching your face. It’s also a good idea to clean and disinfect surfaces you touch.
Also, view the CDC’s “How to Prepare” webpage for more ways to protect yourself and your family.
If you develop cold-like or flu-like symptoms (PDF), stay home, rest, and avoid exposing others until you feel better. Cover your cough or sneeze with a tissue and throw the tissue away. Call your doctor if your symptoms worsen or if you develop shortness of breath.
Information for Ascension associates
The health and safety of our patients, communities and associates is our top priority.
If you are an Ascension associate, please find more information here.
(In order to access the link, you will need to be logged into your Ascension Google account.)
During this difficult time across the country and around the world, we thank our Ascension doctors, nurses and care teams who continue to answer the call of our Mission to care for our patients and communities with dignity and respect and to deliver compassionate care for all.
Learn more about COVID-19
According to the CDC, symptoms of COVID-19 can range from mild to severe and may appear 2-14 days after being exposed to the virus. Symptoms seen with the infection with COVID-19 are not specific, with symptoms ranging from cold-like symptoms in mild cases to severe illness and death.
View the CDC's "How to Prepare" webpage for more ways to protect yourself and your family.
Worried about COVID-19?
Here are some ways to protect you and your family.
>> Dowload PDF Here
Read tips for our patients and their families to stay connected virtually while under visitor restrictions.
>> Download PDF Here
The President's Coronavirus Guidelines for America
The White House has issued the President’s new Coronavirus Guidelines for America (PDF) -- 15 Days to Slow the Spread of Coronavirus (COVID-19).
>> Dowload PDF Here